Growth & Client Relations Manager — Health Ops

University of California San Diego; San Diego (CA); On-site; USD 100,000 - 188,000; Full time

Job summary

UC San Diego Health is seeking a Business Operations & Client Relations Manager to oversee five Occupational Health clinic locations and lead client onboarding, account management, and growth initiatives. You will partner with leadership to optimize operations, improve customer experience, and drive revenue growth with internal and external stakeholders.

The role emphasizes strategic relationships, program expansion, and performance analysis across clinical and administrative teams, including

Qualifications

• Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three (3) years of related experience/training.
• Thorough knowledge of business development concepts, practices and functions including health care resources.
• Strong quantitative and analytical skills to perform complex market and financial analysis.
• Advanced problem solving skills to assess complex issues and develop solutions.
• Strong interpersonal skills to work collaboratively and effectively with multi-disciplinary, cross-functional teams.
• Well-developed written and verbal communications skills including an ability to interact with executives, providers and staff at all levels.
• Ability to develop comprehensive reports and presentations.
• Advanced proficiency in Microsoft Office software and database applications (Word, Excel, PowerPoint, and Access).

Responsibilities

• Provide operational oversight for five Occupational Health clinic locations.
• Monitor clinic performance, productivity, staffing coordination, and service delivery standards.
• Serve as the primary point of contact for employer clients and key UC San Diego Health stakeholders.
• Develop and maintain strategic relationships with internal and external clients.
• Lead client onboarding, implementation, and ongoing account management activities.
• Identify and pursue business development opportunities to expand Occupational Health services.
• Collaborate with leadership to develop and execute strategic growth initiatives.
• Analyze operational, financial, and client satisfaction metrics to drive continuous improvement.
• Partner with clinical and operational teams to enhance workflows, access, and service quality.
• Support contract negotiations, service agreements, and partnership development.
• Develop presentations, reports, proposals, and business cases for leadership and external partners.
• Represent Occupational Health Services in client meetings, community outreach efforts, and business development activities.

Skills

Strategic planning

Business development

Analytical skills

Interpersonal skills

Written & verbal communication

Report & presentation development

Microsoft Office

Education

Bachelor's degree in related area

Tools

Microsoft Office (Word, Excel, PowerPoint, Access)

Job description

UC San Diego Health is seeking a Business Operations & Client Relations Manager to oversee five Occupational Health clinic locations and lead client onboarding, account management, and growth initiatives. You will partner with leadership to optimize operations, improve customer experience, and drive revenue growth with internal and external stakeholders.

The role emphasizes strategic relationships, program expansion, and performance analysis across clinical and administrative teams, including