Business Dev & Client Relations Manager - 141646

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 100,000 - 188,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking a Business Operations & Client Relations Manager to oversee five Occupational Health sites, drive growth, and manage employer client relationships across the network.

The role partners with clinical, administrative, finance and executive leaders to optimize operations, improve customer experience, and expand Occupational Health services for internal and external clients in a dynamic healthcare environment.

Qualifications

• 7+ years of related experience or a Bachelor's degree with 3+ years in the field.
• Knowledge of business development concepts in health care settings.
• Strong quantitative and analytical capabilities for market/financial analysis.
• Advanced problem solving to address complex issues.
• Excellent written and verbal communication with executives and staff.
• Ability to develop comprehensive reports and presentations.
• Advanced proficiency in Microsoft Office and databases.

Responsibilities

• Provide operational oversight for five Occupational Health clinic locations.
• Monitor clinic performance, productivity, staffing, and service delivery.
• Serve as the primary contact for employer clients and UC San Diego Health stakeholders.
• Develop and maintain strategic relationships with internal and external clients.
• Lead client onboarding, implementation, and ongoing account management.
• Identify and pursue business development opportunities to expand services.
• Collaborate with leadership on growth initiatives and strategic plans.
• Analyze operational, financial, and client satisfaction metrics for improvements.
• Partner with clinical and operational teams to enhance workflows and service quality.
• Support contract negotiations and service agreements.
• Create presentations, reports, and business cases for leadership and partners.
• Represent Occupational Health Services in client meetings and outreach.

Skills

Strategic planning

Business development

Analytical skills

Interpersonal skills

Executive communication

Report & presentation

Project coordination

Education

Bachelor's degree in related area

Tools

Microsoft Office

Excel

PowerPoint

Access

Job description

UCSD Layoff from Career Appointment: Apply by 10/15/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

Description

The Business Operations & Client Relations Manager is responsible for the operational oversight, business development, and client relationship management of Occupational Health Services across five Occupational Health clinic locations. This position serves as a key leader supporting clinic operations, strategic growth initiatives, and the development of strong partnerships with both internal UC San Diego Health stakeholders and external employer clients.

The incumbent oversees business operations for five Occupational Health sites, ensuring efficient workflows, consistent service delivery, operational performance, resource utilization, and adherence to organizational goals and regulatory requirements. The position works collaboratively with clinical, administrative, and executive leadership to optimize operations, improve customer experience, and support the continued growth of Occupational Health services.

This role serves as the primary relationship manager for employer clients and internal UC San Diego Health departments, fostering strong partnerships and ensuring exceptional customer service. Responsibilities include client onboarding, account management, service implementation, issue resolution, and identifying opportunities for program expansion and new business development.

The Business Operations & Client Relations Manager is responsible for evaluating operational and financial performance metrics, identifying process improvement opportunities, developing growth strategies, and supporting contract management and business planning activities. The position partners closely with operational, clinical, finance, human resources, risk management, and executive leadership teams to advance strategic initiatives, drive revenue growth, and strengthen Occupational Health's market presence.

Responsibilities

• Provide operational oversight for five Occupational Health clinic locations.
• Monitor clinic performance, productivity, staffing coordination, and service delivery standards.
• Serve as the primary point of contact for employer clients and key UC San Diego Health stakeholders.
• Develop and maintain strategic relationships with internal and external clients.
• Lead client onboarding, implementation, and ongoing account management activities.
• Identify and pursue business development opportunities to expand Occupational Health services.
• Collaborate with leadership to develop and execute strategic growth initiatives.
• Analyze operational, financial, and client satisfaction metrics to drive continuous improvement.
• Partner with clinical and operational teams to enhance workflows, access, and service quality.
• Support contract negotiations, service agreements, and partnership development.
• Develop presentations, reports, proposals, and business cases for leadership and external partners.
• Represent Occupational Health Services in client meetings, community outreach efforts, and business development activities.

Minimum Qualifications

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three (3) years of related experience/training. Related experience in strategic planning or business development in a hospital/health system.
• Thorough knowledge of business development concepts, practices and functions including health care research resources.
• Strong quantitative and analytical skills to perform complex market and financial analysis.
• Advanced problem solving skills to assess complex issues and develop solutions.
• Strong interpersonal skills to work collaboratively and effectively with multi-disciplinary, cross-functional teams.
• Well-developed written and verbal communications skills including an ability to positively interact with executives, providers and staff at all levels.
• Ability to develop comprehensive reports and presentations.
• Advanced proficiency in Microsoft Office software and database applications (Word, Excel, PowerPoint, and Access).

Preferred Qualifications

• Two years in an occupational health setting, including leadership responsibility for Employee Health services and Occupational Health programs supporting external clients and employer groups

Special Conditions

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $100,100 - $187,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $47.94 - $89.80

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).