Business Dev & Client Relations Manager - 141646

University of California San Diego

San Diego (CA)

On-site

USD 100,000 - 188,000

Full time

42 hours ago

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Job summary

UC San Diego Health is seeking a Business Operations & Client Relations Manager to oversee five Occupational Health clinic locations and lead client onboarding, account management, and growth initiatives. You will partner with leadership to optimize operations, improve customer experience, and drive revenue growth with internal and external stakeholders.

The role emphasizes strategic relationships, program expansion, and performance analysis across clinical and administrative teams, including

Qualifications

Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three (3) years of related experience/training.
Thorough knowledge of business development concepts, practices and functions including health care resources.
Strong quantitative and analytical skills to perform complex market and financial analysis.
Advanced problem solving skills to assess complex issues and develop solutions.
Strong interpersonal skills to work collaboratively and effectively with multi-disciplinary, cross-functional teams.
Well-developed written and verbal communications skills including an ability to interact with executives, providers and staff at all levels.
Ability to develop comprehensive reports and presentations.
Advanced proficiency in Microsoft Office software and database applications (Word, Excel, PowerPoint, and Access).

Responsibilities

Provide operational oversight for five Occupational Health clinic locations.
Monitor clinic performance, productivity, staffing coordination, and service delivery standards.
Serve as the primary point of contact for employer clients and key UC San Diego Health stakeholders.
Develop and maintain strategic relationships with internal and external clients.
Lead client onboarding, implementation, and ongoing account management activities.
Identify and pursue business development opportunities to expand Occupational Health services.
Collaborate with leadership to develop and execute strategic growth initiatives.
Analyze operational, financial, and client satisfaction metrics to drive continuous improvement.
Partner with clinical and operational teams to enhance workflows, access, and service quality.
Support contract negotiations, service agreements, and partnership development.
Develop presentations, reports, proposals, and business cases for leadership and external partners.
Represent Occupational Health Services in client meetings, community outreach efforts, and business development activities.

Skills

Strategic planning

Business development

Analytical skills

Interpersonal skills

Written & verbal communication

Report & presentation development

Microsoft Office

Education

Bachelor's degree in related area

Tools

Microsoft Office (Word, Excel, PowerPoint, Access)

Job description

#141646 Business Dev & Client Relations Manager

Filing Deadline: Tue 10/27/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 10/15/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Business Operations & Client Relations Manager is responsible for the operational oversight, business development, and client relationship management of Occupational Health Services across five Occupational Health clinic locations. This position serves as a key leader supporting clinic operations, strategic growth initiatives, and the development of strong partnerships with both internal UC San Diego Health stakeholders and external employer clients.

The incumbent oversees business operations for five Occupational Health sites, ensuring efficient workflows, consistent service delivery, operational performance, resource utilization, and adherence to organizational goals and regulatory requirements. The position works collaboratively with clinical, administrative, and executive leadership to optimize operations, improve customer experience, and support the continued growth of Occupational Health services.

This role serves as the primary relationship manager for employer clients and internal UC San Diego Health departments, fostering strong partnerships and ensuring exceptional customer service. Responsibilities include client onboarding, account management, service implementation, issue resolution, and identifying opportunities for program expansion and new business development.

The Business Operations & Client Relations Manager is responsible for evaluating operational and financial performance metrics, identifying process improvement opportunities, developing growth strategies, and supporting contract management and business planning activities. The position partners closely with operational, clinical, finance, human resources, risk management, and executive leadership teams to advance strategic initiatives, drive revenue growth, and strengthen Occupational Health's market presence.

Responsibilities:

Provide operational oversight for five Occupational Health clinic locations.
Monitor clinic performance, productivity, staffing coordination, and service delivery standards.
Serve as the primary point of contact for employer clients and key UC San Diego Health stakeholders.
Develop and maintain strategic relationships with internal and external clients.
Lead client onboarding, implementation, and ongoing account management activities.
Identify and pursue business development opportunities to expand Occupational Health services.
Collaborate with leadership to develop and execute strategic growth initiatives.
Analyze operational, financial, and client satisfaction metrics to drive continuous improvement.
Partner with clinical and operational teams to enhance workflows, access, and service quality.
Support contract negotiations, service agreements, and partnership development.
Develop presentations, reports, proposals, and business cases for leadership and external partners.
Represent Occupational Health Services in client meetings, community outreach efforts, and business development activities.

MINIMUM QUALIFICATIONS

Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three (3) years of related experience/training. Related experience in strategic planning or business development in a hospital/health system.
Thorough knowledge of business development concepts, practices and functions including health care research resources.
Strong quantitative and analytical skills to perform complex market and financial analysis.
Advanced problem solving skills to assess complex issues and develop solutions.
Strong interpersonal skills to work collaboratively and effectively with multi-disciplinary, cross-functional teams.
Well-developed written and verbal communications skills including an ability to positively interact with executives, providers and staff at all levels.
Ability to develop comprehensive reports and presentations.
Advanced proficiency in Microsoft Office software and database applications (Word, Excel, PowerPoint, and Access).

PREFERRED QUALIFICATIONS

Two years in an occupational health setting, including leadership responsibility for Employee Health services and Occupational Health programs supporting external clients and employer groups

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $100,100 - $187,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $47.94 - $89.80

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct: