Growth-Centric Customer Success Manager, Cross-Product

Amp; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

AMP is hiring a Customer Success Manager to work across our multi-product portfolio and drive growth through customer-led experiments. You’ll collaborate with the CEO and senior leadership to turn feedback into actionable plays, from onboarding to proactive outreach, with a focus on reducing churn and expanding value across apps.

This role suits someone who thrives solving messy problems, talking with merchants directly, and turning signals into measurable results across a fast-growing SaaS

Qualifications

• 5+ years in customer success, support, or account management in SaaS.
• USA-based
• Shopify or e-commerce experience strongly preferred
• Entrepreneurial and self-directed — you spot the opportunity, propose the experiment, and run it without being managed into it
• Comfortable context-switching between products and picking up a new one fast
• Confident on calls and outreach; you'd rather talk to a merchant than email them
• Commercially minded: comfortable defining a metric, running a test, and being honest about whether it worked
• Technical enough to read configuration, diagnose issues, and speak credibly to both merchants and engineers
• A clear, warm communicator who represents the brand well

Responsibilities

• Go deep on whichever product needs the most help — learn it cold, talk to its merchants, and find out what's really going on
• Design and run CX and growth experiments with the senior product leadership: onboarding, activation, save offers, win-backs, proactive outreach. Ship them, measure them, keep what works
• Build our reviews and case study engine across the portfolio — identify merchants getting real value, reach out, and make it easy for them to share their story
• Drive down churn by getting to at-risk merchants before they leave, and understanding why the ones who left did
• Reach out proactively to merchants who've hit friction, including those who've left critical reviews, and turn them around
• Build the playbooks that let what worked on one app carry over to the next

Skills

Customer success

SaaS

Onboarding

Churn reduction

Experimentation

Tools

Shopify

Job description

AMP is hiring a Customer Success Manager to work across our multi-product portfolio and drive growth through customer-led experiments. You’ll collaborate with the CEO and senior leadership to turn feedback into actionable plays, from onboarding to proactive outreach, with a focus on reducing churn and expanding value across apps.

This role suits someone who thrives solving messy problems, talking with merchants directly, and turning signals into measurable results across a fast-growing SaaS