Senior Customer Success Manager, US

Amplemarket; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Amplemarket is seeking an experienced Customer Success Manager to own and manage a portfolio of customer accounts, guiding them from onboarding through renewal and expansion while ensuring measurable value from the platform. You will build trusted advisor relationships with stakeholders at all levels, track key metrics (NPS, ARR, retention), and proactively identify risk and upsell opportunities.

You will collaborate with product, engineering, sales, and marketing to advocate for improvements,

Qualifications

• 3+ years in customer success, account management, or a similar customer-facing role in SaaS.
• Customer-centric mindset with a passion for delivering exceptional outcomes.
• Proven ability to manage complex relationships, renewals and expansions.
• Excellent written and verbal communication, engaging with stakeholders at all levels.
• Strong organizational skills and ability to report on multiple accounts.

Responsibilities

• Own and manage a portfolio of customer accounts from onboarding to renewal.
• Act as a trusted advisor, guiding customers to achieve their business goals with Amplemarket.
• Lead onboarding, including live product trainings for new customers.
• Track and report on key metrics like satisfaction, retention, and growth.
• Identify expansion opportunities and manage upsell initiatives.
• Proactively monitor account health and mitigate churn risks.
• Represent the voice of the customer to product, engineering, sales, and marketing.
• Help define and refine customer success workflows and best practices.

Skills

Account management

Relationship building

SaaS CS

Onboarding

Renewals

Upsell

Communication

Analytical skills

Job description

Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.

In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.

Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.

We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket.

At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.

We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket.

At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.

As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building strong, long‑term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success.

You will:

• Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels
• Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals
• Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions
• Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more
• Identify expansion opportunities and manage upsell initiatives
• Proactively monitor account health to identify risks early and be proactive at mitigating churn
• Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams
• Contribute to process improvements by helping to define and refine customer success workflows and best practices

Who we’re looking for:

• 3+ years of experience in customer success, account management, or a similar customer‑facing role, preferably in a SaaS environment
• A customer‑centric mindset with a passion for delivering exceptional experiences and driving positive outcomes
• Exceptional relationship‑building skills, capable of engaging with a range of stakeholders, from end‑users to executive sponsors
• A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy
• Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast‑paced environment
• Excellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectively
• Analytical skills—you’ll forecast potential ARR changes and prepare data‑driven QBRs for your customers
• Solid project management experience to ensure smooth customer onboarding and ongoing success
• Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business
• Ability to thrive in a remote‑first environment and collaborate effectively with multiple internal teams

Nice to have:

• Previous experience in sales
• Previous experience in marketing (Growth/Performance)
• Experience working in a high‑growth startup environment
• Familiarity with remote‑first work practices
• Knowledge of the outbound sales industry, trends and solutions in the market

A little more about Amplemarket:

• We are a post-Series A start‑up
• We are backed by YCombinator
• Fast growing startup with product market fit
• Annual Company Trip in a secret location
• and more!

Amplemarket is committed to creating an inclusive employee experience for all.

Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!