Group Supervisor, Virtual Meeting Moderator

Health And Wellness Partners; Upper Saddle River (NJ); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote & Hybrid work options

Job summary

Health & Wellness Partners, LLC (HWP) is seeking a skilled Virtual Meeting Moderator (VMM) to coordinate coverage, support meetings, and ensure accurate information for each session. The role involves hands-on participation, troubleshooting, and guiding a team of VMMs across multiple clients and programs.

The ideal candidate will have strong customer service, excellent communication skills, and experience with Zoom and MS Teams in a fast-paced environment.

Qualifications

• Proficiency with Zoom Meetings and Zoom Webinar.
• Comfort speaking to groups and addressing questions.
• Superior customer service and problem-solving abilities.

Responsibilities

• Coordinate virtual meeting coverage to align with program needs.
• Ensure moderators have accurate information for meetings.
• Provide hands-on support and step in as needed as a VMM.
• Guide VMMs and Virtual Programs; troubleshoot issues.
• Oversee VMM team daily, address questions, manage escalations.
• Coordinate weekly reporting across clients and meetings.
• Review and approve timesheets for accuracy.
• Lead onboarding and training for new VMMs.

Skills

Zoom Meetings

Zoom Webinar

MS Teams

Public speaking

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Why Join the HWP Group?

Health & Wellness Partners, LLC (HWP), is a medical and scientific communications agency that collaborates with life science industry stakeholders to develop award-winning solutions that advance patient care and transforms scientific content into compelling live and virtual user experiences through digital platforms, congress engagement, and more. We bring clients, providers, and patients outstanding educational programming paired with innovative digital and interactive dissemination vehicles.

We are committed to making a difference in health care and in the lives of our team members. We aim to provide every employee with a job they love in a culture focused on career growth, well-being, and community outreach. We have been recognized as both an MM+M Best Place to Work and an Inc. Best Workplace.

What You’ll Do

• Coordinate virtual meeting coverage and assignments to ensure VMM support aligns with program needs and scheduling requirements
• Ensure Virtual Meeting Moderators (VMMs) have the accurate, complete information they need to successfully execute each meeting
• Provide hands‑on support for virtual meetings as needed, including stepping in as an assigned VMM when coverage needs arise and availability allows
• Serve as a resource to VMMs and Virtual Programs, providing guidance, troubleshooting, and support as needed
• Provide day‑to‑day oversight of the VMM team, helping address questions, resolve issues, identify coverage gaps, and manage escalations
• Coordinate weekly reporting on Virtual Programs across clients and proactively follow up on short‑lead meetings and meetings that still require VMM coverage
• Oversee VMM assignments to ensure virtual meetings are appropriately staffed and coverage needs are met
• Review and approve VMM timesheets for accuracy and completeness prior to submission
• Lead onboarding and training for new VMMs, providing an engaging introduction to team processes, client‑specific requirements, virtual platform expectations, and meeting execution standards

What You’ll Have

• Proficiency in virtual platforms e.g. Zoom Meetings and Zoom Webinar, MS Teams (Internal)
• Comfortable speaking to a group and answering questions
• Superior customer service and exceptional problem‑solving skills:
• Identify and resolve issues quickly in real time
• Calm under pressure
• Professional, respectful demeanor in speech and appearance

What We Offer

• Remote and hybrid work schedule options
• Sick PTO per state requirements
• Office locations in Upper Saddle River NJ (HQ), Red Bank NJ, and San Diego CA
• Compensation: $30/hour

M/F/D/V

Please note, we will only respond to candidates we deem qualified