Group Supervisor, Virtual Meeting Moderator

Health & Wellness Partners, LLC; Upper Saddle River, Northern (NJ, KY); Hybrid; USD 39,000 - 44,000; Part time

Benefits offered by this job

Remote work options

Hybrid work schedule

HQ Upper Saddle River, NJ

Job summary

Health & Wellness Partners, LLC is seeking a Part-time Group Supervisor, Virtual Meeting Moderator (VMM) to support the Meeting Planning Team and ensure successful execution of virtual meetings.

The role provides oversight, onboarding, training, scheduling, reporting, and day-to-day support for the VMM team, up to 29 hours weekly, with remote or hybrid work options and HQ in Upper Saddle River, NJ. Compensation is $30/hour.

Qualifications

• Experience coordinating virtual meetings and supporting moderators.
• Strong customer service and real-time issue resolution skills.
• Able to remain calm and professional under pressure.

Responsibilities

• Coordinate virtual meeting coverage and assignments for VMMs.
• Provide information needed by VMMs to execute meetings accurately.
• Support, troubleshoot, and guide VMMs and programs as needed.
• Oversee VMM team day-to-day, address questions and escalations.
• Review timesheets for accuracy before submission.
• Lead onboarding and training for new VMMs.

Skills

Virtual meeting oversight

Customer service

Problem solving

Calm under pressure

Tools

Zoom Meetings

Zoom Webinar

MS Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Why Join the HWP Group?

Health & Wellness Partners, LLC (HWP), is a medical and scientific communications agency that collaborates with life science industry stakeholders to develop award-winning solutions that advance patient care and transforms scientific content into compelling live and virtual user experiences through digital platforms, congress engagement, and more. We bring clients, providers, and patients outstanding educational programming paired with innovative digital and interactive dissemination vehicles.

We are committed to making a difference in health care and in the lives of our team members. We aim to provide every employee with a job they love in a culture focused on career growth, well-being, and community outreach. We have been recognized as both an MM+M Best Place to Work and an Inc. Best Workplace.

We’re looking to add a part-time Group Supervisor, Virtual Meeting Moderator (VMM) to the Meeting Planning Team. The Group Supervisor, VMM is responsible for supporting the successful execution of virtual meetings while providing oversight, coordination, onboarding, training, scheduling assistance , reporting, and day-to-day support for the VMM team. This role will work as needed, up to 29 hours per week.

What You’ll Do

• Coordinate virtual meeting coverage and assignments to ensure VMM support aligns with program needs and scheduling requirements
• Ensure Virtual Meeting Moderators (VMMs) have the accurate, complete information they need to successfully execute each meeting
• Provide hands-on support for virtual meetings as needed, including stepping in as an assigned VMM when coverage needs arise and availability allows
• Serve as a resource to VMMs and Virtual Programs, providing guidance, troubleshooting, and support as needed
• Provide day-to-day oversight of the VMM team, helping address questions, resolve issues, identify coverage gaps, and manage escalations
• Coordinate weekly reporting on Virtual Programs across clients and proactively follow up on short-lead meetings and meetings that still require VMM coverage
• Oversee VMM assignments to ensure virtual meetings are appropriately staffed and coverage needs are met
• Review and approve VMM timesheets for accuracy and completeness prior to submission
• Lead onboarding and training for new VMMs, providing an engaging introduction to team processes, client-specific requirements, virtual platform expectations, and meeting execution standards

What You’ll Have

• Proficiency in virtual platforms e.g. Zoom Meetings and Zoom Webinar, MS Teams (Internal)
• Comfortable speaking to a group and answering questions
• Superior customer service and exceptional problem-solving skills:
• Identify and resolve issues quickly in real time
• Calm under pressure
• Professional, respectful demeanor in speech and appearance

What We Offer

• Remote and hybrid work schedule options
• Sick PTO per state requirements
• Office locations in Upper Saddle River NJ (HQ), Red Bank NJ, and San Diego CA
• Compensation: $30/hour

M/F/D/V

Please note, we will only respond to candidates we deem qualified