Group Sales Specialist – Theater & Events

Hennepin Arts; Minneapolis (MN); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Hennepin Arts is seeking a Group Sales Associate to drive group ticket sales through email and phone outreach, delivering outstanding customer service and handling seating logistics. You will work with the Group Sales Manager to meet targets, attend trade shows, and promote group sales opportunities while supporting daily group sales operations.

The role emphasizes relationship-based selling, accurate order processing, and collaboration with Marketing and Operations to ensure a seamless client

Qualifikationen

• Bachelor’s Degree plus one to three years of related experience; or a combination of education and experience.
• Proficient in using Ticketmaster Archtics for securing, monitoring, reporting, processing and fulfillment of group tickets required
• Demonstrated relationship-based sales or customer service experience strongly preferred
• Ability to multi-task and juggle multiple projects at once
• Excellent communication and interpersonal skills, and the ability to communicate effectively by phone and email

Aufgaben

• Secure, manage, and process group sales orders and payments
• Collaborate with the Group Sales Manager to develop and implement sales strategies to achieve sales targets
• Utilize Ticketmaster Archtics or similar ticketing software to process group sales orders accurately
• Verifies client orders are processed in a timely and professional manner
• Assists with group sales seating logistics and communications due to performance changes or cancellations
• Coordinate with Marketing and Operations to ensure seamless execution of group sales initiatives
• Stay updated on show schedules, pricing, and promotional offers to provide relevant information to clients
• Continuously seek opportunities to enhance the group sales experience and improve customer satisfaction
• Implement effective sales strategies to maximize sales
• Participate in short term and long-term strategies with Group Sales Manager
• Make informed recommendations to group sales clients
• Communicate thoroughly with group sales clients and prospects
• Assist in generating reports and analyzing sales data to identify trends and opportunities for improvement
• Work with Group Sales Manager to coordinate reporting for show settlements
• Assist in day-to-day operations of the Group Sales department
• Provide support for day-to-day operations of the Group Sales department as needed
• Adhere to company policies and procedures regarding ticket sales, refunds, and exchanges
• Understands and effectively communicates information including theatre policies, mobile ticketing, parking, hotel, and restaurant accommodations

Kenntnisse

Communication

Relationship-based sales

Customer service

Ausbildung

Bachelor’s Degree

Tools

Ticketmaster Archtics

Jobbeschreibung

Hennepin Arts is seeking a Group Sales Associate to drive group ticket sales through email and phone outreach, delivering outstanding customer service and handling seating logistics. You will work with the Group Sales Manager to meet targets, attend trade shows, and promote group sales opportunities while supporting daily group sales operations.

The role emphasizes relationship-based selling, accurate order processing, and collaboration with Marketing and Operations to ensure a seamless client