Group Sales Manager

Concord Hospitality Enterprises; Miami (FL); On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality is seeking a Sales Manager at a Concord property to develop and grow hotel business through direct sales, marketing, telemarketing, direct mail, and property tours for guest rooms and event space.

You will lead a team, work with revenue management and city partners, ensure timely responses to calls and bookings, and aim to exceed monthly revenue and sales goals while delivering excellent customer service.

Qualifications

• Hospitality sales experience required.
• Strong communication and negotiation skills.
• Familiarity with CRM and sales tracking systems (e.g., Delphi).

Responsibilities

• Foster new and existing business through proactive and reactive sales efforts.
• Deliver excellent customer service with timely responses to calls and bookings.
• Plan and organize sales strategies while maintaining keen pricing awareness for departmental efficiency.
• Provide thorough follow-through on details for clients and internal hotel departments.
• Represent the hotel professionally at industry events.
• Collaborate with third-party booking sites, Concord revenue management, and city convention centers to maximize key city-wide events.
• Meet and exceed monthly revenue and sales call goals.
• Document all sales activities in Delphi or similar sales systems for tracking and historical reference.
• Act as a team player to support the overall operation and success of the hotel.

Skills

Hospitality sales

Communication skills

Negotiation

CRM familiarity

Tools

Delphi CRM

Job description

Description

As a Sales Manager at a Concord Hospitality property, you play a vital role in the hotel’s success. You will develop and grow hotel business through direct sales, marketing, telemarketing, direct mail, and property tours for both guest rooms and event space.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities:

• Foster new and existing business through proactive and reactive sales efforts.
• Deliver excellent customer service with timely responses to calls and bookings.
• Plan and organize sales strategies while maintaining keen pricing awareness for departmental efficiency.
• Provide thorough follow-through on details for clients and internal hotel departments.
• Represent the hotel professionally at industry events.
• Collaborate with third-party booking sites, Concord revenue management, and city convention centers to maximize key city-wide events.
• Meet and exceed monthly revenue and sales call goals.
• Document all sales activities in Delphi or similar sales systems for tracking and historical reference.
• Act as a team player to support the overall operation and success of the hotel.

Qualifications:

• Proven experience in hospitality sales, preferably in hotel sales.
• Strong communication, organizational, and negotiation skills.
• Familiarity with CRM and sales tracking systems (e.g., Delphi).
• Ability to work collaboratively with internal teams and external partners.
• Results-driven with a demonstrated ability to meet or exceed sales goals.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Salary 59K-74K

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality