Sales Coordinator

Concord Hospitality Enterprises; Chandler (AZ); On-site; USD 39,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at ConcordHotels

Training and career advancement

Job summary

Concord Hospitality Enterprises is seeking a Sales Coordinator to be the link between front desk and sales teams across our hotels. You will handle incoming reservation calls for groups, assist with contracts and room blocks, and ensure cross-department communication to deliver on our promises.

This role offers growth into Sales Manager roles and beyond, with opportunities for training and career advancement within Concord-managed hotels.

Qualifications

• Prior hospitality or sales support experience preferred.
• Strong organizational skills with keen attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency with digital sales systems or willingness to learn.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team-oriented mindset with a proactive and professional approach.

Responsibilities

• Serve as one of the first points of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers.
• Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative aspects of group and event bookings.
• Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams.
• Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details.
• Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals.
• Participate in meetings, conference calls, reporting, and training sessions as required.
• Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success.
• Take ownership of career development by pursuing training and growth opportunities.

Skills

Organizational skills

Communication

Interpersonal skills

Multitasking

Time management

Team player

Hospitality experience

Tools

Delphi

CI/TY

PMS

Job description

Description

Sales Coordinators are vital to the success of our hotel, serving as the direct link between the front desk and the sales team. In this role, you will assist with incoming reservation calls for groups and meetings, support the sales team with contracts and room blocks, and ensure seamless communication across departments so our guests and corporate clients receive exactly what we promise. At Concord, we believe in promotion from within- many of our Sales Coordinators grow into Sales Managers and even future Directors of Sales!

Responsibilities

• Serve as one of the first points of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers.
• Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative aspects of group and event bookings.
• Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams.
• Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details.
• Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals.
• Participate in meetings, conference calls, reporting, and training sessions as required.
• Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success.
• Take ownership of career development by pursuing training and growth opportunities.

Qualifications

• Prior hospitality or sales support experience preferred.
• Strong organizational skills with keen attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency with digital sales systems or willingness to learn.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team-oriented mindset with a proactive and professional approach.

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

Our culture is built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN which serve as the foundation of everything we do. At Concord, we provide a supportive environment where associates are valued, and our "Associate First" policy is a way of life.

We recognize our associates for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality