Sales Manager

Concord Hospitality Enterprises; Durham (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Short/Long-term disability

401(k)

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Sales Manager in Durham, NC to provide top-tier service to clients and internal partners, grow hotel business, and manage complex group events from inquiry to post-event analysis.

You will forecast revenues, learn the hotel’s offerings, and drive activity and revenue goals through proactive outreach and alliance with teams. This role sits at the heart of Concord’s client-driven growth.

Qualifications

• Experience in hotel sales or account management preferred.
• Strong communication and negotiation skills.
• Ability to work cross-functionally with internal teams.

Responsibilities

• Provide high level customer service to internal partners and external clients.
• Respond quickly and professionally to all partners and customers with clear communication representing Concord Hospitality.
• Demonstrate time management, self-motivation and proactive planning with attention to detail.
• Maintain existing accounts and develop new business for the hotel.
• Coordinate pre-event, event, and post-event details including room blocks, space, concessions, contracts, BEOs, billing, and other event reports.
• Attend customer functions as needed.
• Forecast group rooms and F&B revenues and understand strategies to maximize revenue and space.
• Learn hotel F&B products, function space, AV, and other event details.
• Achieve sales activity and revenue goals via calls, tours and appointments.
• Utilize digital sales systems and processes (Delphi, CI/TY, PMS) to support sales strategies.
• Participate in internal meetings, reporting, planning and training.
• Collaborate with team to foster unity and drive toward goals; support career development.

Job description

Description

As the Sales Manager, you will:

• Always provide the highest levels of customer service to internal partners and external clients.
• Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self‑motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
• Effectively and efficiently monitor and manage all aspects of the pre‑event, event, and post‑event details: track, detail, and communicate the particulars of each assigned event and group – including but not limited to – room blocks, meeting space, special concessions, group history and other reports, cut‑off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
• Be willing and able to attend customer functions as needed.
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Gain knowledge of hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
• Consistently attain sales activity goals and individual revenue goals including – but not limited to – proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
• Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
• Endeavor to work in a unified and collaborative way – one that fosters teamwork – and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
• Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
• Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ——

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.