Sales Manager

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability insurance

401(k)

Tuition assistance

Discounted hotel rates

Training & development

Job summary

Concord Hospitality Enterprises in Raleigh, NC seeks a Sales Manager to drive hotel sales and maintain key accounts. You will deliver exceptional service to partners and clients, coordinate all event stages, and contribute to revenue growth.

You will forecast group rooms and F&B, learn the hotel's offerings, and participate in planning and reporting. This role requires proactive, detail-oriented professionals with strong communication and multitasking abilities.

Qualifications

• Respond quickly and professionally to inquiries and communicate clearly.
• Provide highest levels of customer service to internal partners and external clients.
• Develop new business and maintain existing hotel accounts.
• Coordinate pre-event, event, and post-event details including room blocks, space, billing.
• Forecast group room revenues and F&B with partners.
• Learn hotel F&B, function space, AV, and related event details.
• Meet sales activity and revenue goals via calls, tours, and appointments.
• Utilize Delphi, CI/TY, PMS and other sales tools.
• Participate in internal meetings, reporting, and planning.

Responsibilities

• Always provide the highest levels of customer service to internal partners and external clients.
• Respond promptly and professionally to inquiries with clear communication.
• Maintain and develop hotel accounts and segments to grow business.
• Monitor and manage event details, including room blocks, space, concessions, and billing.
• Forecast group room and F&B revenues with internal and external partners.

Skills

Customer service

Time management

Forecasting

Event coordination

Relationship management

Tools

Delphi

CI/TY

PMS

Job description

Description

As the Sales Manager, you will:

• Always provide the highest levels of customer service to internal partners and external clients.
• Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self‑motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
• Effectively and efficiently monitor and manage all aspects of the pre‑event, event, and post‑event details: track, detail, and communicate the particulars of each assigned event and group – including but not limited to – room blocks, meeting space, special concessions, group history and other reports, cut‑off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
• Be willing and able to attend customer functions as needed.
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Gain knowledge of hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
• Consistently attain sales activity goals and individual revenue goals including – but not limited to – proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
• Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
• Endeavor to work in a unified and collaborative way – one that fosters teamwork – and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
• Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
• Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ——

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.