Group Sales Executive for Corporate & CEO Programs

Playhouse Square; Cleveland (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Long-Term Disability Insurance

Voluntary Short-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Assistance Program (EAP)

Wellness Program

Discounted Parking

Playhouse Square Perks Program

Job summary

Playhouse Square seeks a Group Sales Account Executive to generate and grow group ticket revenue. You will manage a portfolio of group and CEO clients, build strategic market relationships, and coordinate events to enhance the guest experience.

The role emphasizes proactive outreach, exceptional customer service, and collaboration with internal teams to meet revenue goals and ensure seamless events. Evening/weekend availability may be required.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• Sales, customer service, or client relationship management experience preferred.
• Familiarity with CRM/database systems preferred.
• Ability to work flexible schedule including evenings and weekends.

Responsibilities

• Generate new business and prospect groups and CEO leads through outbound calls, emails, meetings, networking, and presentations to meet or exceed individual and departmental revenue goals.
• Identifies, develops and maintains strong relationships within assigned markets to increase group ticket sales.
• Maintains an annual retention Rates of accounts establish by Senior Group Sales Manager.
• Builds and manages a growing client base, including traditional group buyers and CEO program participants.
• Provides exceptional service, timely follow-up, and tailored recommendations to support clients’ needs and maximize sales results.
• Utilizes Playhouse Square’s ticket system to create accounts and reservations, adjust and process orders, exchange tickets, coordinate the collection of individual payments for group orders ahead of payment deadlines, and manage cancelations in order to achieve ticket and revenue goals.
• Maintains comprehensive sales records and pipeline tracking through the CRM system.
• Creates, coordinates, and facilitates special group events designed to increase revenue and enhance guest experience.
• Greets and assists group arrivals for Playhouse Square events as needed.
• Represents Playhouse Square at external events, meetings, and community engagements to promote group and CEO ticket sales.
• Partners with the Special Projects Team to develop promotional materials as needed.
• Meets regularly with the Senior Group Sales Manager to review progress, discuss, adjust and implement as needed to achieve and exceed.

Skills

Revenue goals achievement

CRM experience

Organizational skills

Communication skills

Customer service

Independent & collaborative

Education

Bachelor's degree in Business/Communications/Marketing/Arts Management

Tools

CRM system

Ticketing system

Job description

Playhouse Square seeks a Group Sales Account Executive to generate and grow group ticket revenue. You will manage a portfolio of group and CEO clients, build strategic market relationships, and coordinate events to enhance the guest experience.

The role emphasizes proactive outreach, exceptional customer service, and collaboration with internal teams to meet revenue goals and ensure seamless events. Evening/weekend availability may be required.