Group Sales Account Executive

Playhouse Square; Cleveland (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Long-Term Disability Insurance

Voluntary Short-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Assistance Program (EAP)

Wellness Program

Discounted Parking

Playhouse Square Perks Program

Job summary

Playhouse Square seeks a Group Sales Account Executive to generate and grow group ticket revenue. You will manage a portfolio of group and CEO clients, build strategic market relationships, and coordinate events to enhance the guest experience.

The role emphasizes proactive outreach, exceptional customer service, and collaboration with internal teams to meet revenue goals and ensure seamless events. Evening/weekend availability may be required.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• Sales, customer service, or client relationship management experience preferred.
• Familiarity with CRM/database systems preferred.
• Ability to work flexible schedule including evenings and weekends.

Responsibilities

• Generate new business and prospect groups and CEO leads through outbound calls, emails, meetings, networking, and presentations to meet or exceed individual and departmental revenue goals.
• Identifies, develops and maintains strong relationships within assigned markets to increase group ticket sales.
• Maintains an annual retention Rates of accounts establish by Senior Group Sales Manager.
• Builds and manages a growing client base, including traditional group buyers and CEO program participants.
• Provides exceptional service, timely follow-up, and tailored recommendations to support clients’ needs and maximize sales results.
• Utilizes Playhouse Square’s ticket system to create accounts and reservations, adjust and process orders, exchange tickets, coordinate the collection of individual payments for group orders ahead of payment deadlines, and manage cancelations in order to achieve ticket and revenue goals.
• Maintains comprehensive sales records and pipeline tracking through the CRM system.
• Creates, coordinates, and facilitates special group events designed to increase revenue and enhance guest experience.
• Greets and assists group arrivals for Playhouse Square events as needed.
• Represents Playhouse Square at external events, meetings, and community engagements to promote group and CEO ticket sales.
• Partners with the Special Projects Team to develop promotional materials as needed.
• Meets regularly with the Senior Group Sales Manager to review progress, discuss, adjust and implement as needed to achieve and exceed.

Skills

Revenue goals achievement

CRM experience

Organizational skills

Communication skills

Customer service

Independent & collaborative

Education

Bachelor's degree in Business/Communications/Marketing/Arts Management

Tools

CRM system

Ticketing system

Job description

Base Salary:$25,000, with an eligibility to earn commission.

Job Summary:
The Group Sales Account Executive is responsible for generating and growing group ticket revenue for Playhouse Square. This role focuses on developing and strengthening relationships across targeted markets, managing a portfolio of group and Corporate Exclusive Online (CEO) clients, and providing exceptional customer service throughout the sales and event experience. The position supports organizational sales goals through proactive outreach, client cultivation, event coordination, and collaboration with internal teams to ensure seamless and positive guest experience.

Areas of Direct Responsibility:

• Customer Relationship Management
• Event Coordination & On-Site Support
• Reporting & CRM Documentation
• General Responsibilities

Duties and Responsibilities:
Group Sales & Client Development

• Generates new business and prospects new groups and CEO leads through outbound calls, emails, meetings, networking, and presentations to meet or exceed individual and departmental revenue goals.
• Identifies, develops and maintains strong relationships within assigned markets to increase group ticket sales.
• Maintains an annual retention Rates of accounts establish by Senior Group Sales Manager.

Customer Relationship Management

• Builds and manages a growing client base, including traditional group buyers and CEO program participants.
• Provides exceptional service, timely follow-up, and tailored recommendations to support clients’ needs and maximize sales results.
• Utilizes Playhouse Square’s ticket system to create accounts and reservations, adjust and process orders, exchange tickets, coordinate the collection of individual payments for group orders ahead of payment deadlines, and manage cancelations in order to achieve ticket and revenue goals.
• Maintains comprehensive sales records and pipeline tracking through the CRM system.

Event Coordination & On-Site Support

• Creates, coordinates, and facilitates special group events designed to increase revenue and enhance guest experience.
• Greets and assists group arrivals for Playhouse Square events as needed.
• Represents Playhouse Square at external events, meetings, and community engagements to promote group and CEO ticket sales.
• Partners with the Special Projects Team to develop promotional materials as needed.
• Meets regularly with the Senior Group Sales Manager to review progress, discuss, adjust and implement as needed to achieve and exceed.

General Responsibilities

• Embraces and embodies Playhouse Square’s mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging, while upholding and following Playhouse Square’s Code of Engagement.
• Performs other duties as assigned.

Required Skills/Attributes:

• Proven in person or phone experience with a strong track record of meeting revenue goals.
• Strong computer skills and previous ticketing and CRM system experience is a plus.
• Self-motivated with strong organizational and time-management skills.
• Outgoing, personable, and able to build strong client relationships.
• Excellent verbal and written communication skills and attention to detail with the ability to manage multiple accounts and deadlines.
• Ability to work independently and collaboratively within a fast-paced environment with a commitment to professionalism, integrity, and exceptional customer service.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, Arts Management, or related field; or equivalent experience.
• Experience in sales, customer service, or client relationship management preferred.
• Familiarity with CRM/database systems strongly preferred.
• Ability to work a flexible schedule, including some evenings and weekends for events.

BENEFITS

Playhouse Square offers an attractive and comprehensive benefit package to employees that provides exceptional coverage. This package includes:

• Medical, Vision,and Dental Insurance
• Long-Term Disability Insurance
• Voluntary Short-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Wellness Program
• Discounted Parking
• Playhouse Square Perks Program