Group Reservations & Room Blocks Coordinator

IHG Hotels & Resorts; Fort Leonard Wood (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

IHG Hotels & Resorts is seeking a reservations coordinator to manage group blocks, rooming lists and contracts for large groups. You will assist with on-site meetings, maintain group records in the property management system, and ensure accurate billing and deposits are in place.

The role requires a high school diploma or equivalent and at least one year of related experience, fluent English, and good keyboard/computer skills.

Qualifications

• High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work.
• Must speak fluent English; other languages preferred.
• Ability to type and enter reservation information on a keyboard.
• Good communication and basic mathematical skills, with computer literacy.

Responsibilities

• Coordinate group reservations, room blocks and contracts for large groups.
• Prepare group history, billing information, deposits, and VIP details; interface with booking contacts as needed.
• Enter and modify group blocks to reflect inventory, stay dates, policies, deposits and procedures.
• Maintain filing system for groups and trace each block.
• Create/update group block notes and coordinate with other departments as required.
• Provide reports of groups during stay and after departure; follow up on inquiries.
• Stay informed on current rates, promotions, and facility hours; attend planning meetings as needed.
• Respond to guest concerns or complaints and escalate as necessary.
• Promote teamwork and service quality through daily inter-department communication.

Skills

Fluent English

Communication skills

Education

High school diploma or equivalent

Tools

Property Management System

Reservation software

Computer skills

Job description

IHG Hotels & Resorts is seeking a reservations coordinator to manage group blocks, rooming lists and contracts for large groups. You will assist with on-site meetings, maintain group records in the property management system, and ensure accurate billing and deposits are in place.

The role requires a high school diploma or equivalent and at least one year of related experience, fluent English, and good keyboard/computer skills.