Group Reservations & Blocks Coordinator

InterContinental Hotels Group; Fort Leonard Wood (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group in Fort Leonard Wood, MO seeks a reservations professional to coordinate large group bookings, room blocks and contracts. You will assist with on-site meetings, maintain accurate group histories, and manage rooming lists and billing procedures.

The role requires a high school diploma and at least one year of experience in reservations or front desk work, with fluent English. Knowledge of hotel systems and strong customer service are essential.

Qualifications

• High school diploma or equivalent and at least one year of experience as a reservationist or front desk agent.
• Fluent English required; additional language skills are a plus.
• Ability to use a computer and reservation systems.

Responsibilities

• Coordinate group reservations, room blocks and contracts for large groups.
• Assist with on-site meetings and maintain group blocks and rooming lists.
• Enter and update group blocks in the property management system to reflect stays and policies.
• Prepare group arrival materials, history, deposits and billing information.
• Produce reports and respond to group inquiries during and after stay.
• Stay informed about current rates, promotions and hotel services.
• Assist with pre-meeting planning and coordinate with other departments.
• Handle guest concerns, ensuring timely follow-up.

Skills

Fluent English

Customer service

Education

High school diploma or equivalent

Job description

InterContinental Hotels Group in Fort Leonard Wood, MO seeks a reservations professional to coordinate large group bookings, room blocks and contracts. You will assist with on-site meetings, maintain accurate group histories, and manage rooming lists and billing procedures.

The role requires a high school diploma and at least one year of experience in reservations or front desk work, with fluent English. Knowledge of hotel systems and strong customer service are essential.