Front Office Reservations & Group Blocks Coordinator

IHG Hotels & Resorts; Miami (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

Benefits package

401(k)

Paid time off

Job summary

InterContinental Miami is hiring a Front Office Room Controller to coordinate reservations, room blocks and contracts for large groups. You will check in guests, manage listings, and process payments quickly and accurately.

You’ll also support FIT/Wholesale bookings and respond to guest inquiries with a professional, guest-centric approach. Work includes maintaining group blocks, auditing turnovers, and using Passkey to create booking links while ensuring VIP and loyalty reservations are

Qualifications

• High school diploma or equivalent and one year of experience as a reservationist or front desk agent.
• Must speak fluent English; additional languages are a plus.
• Experience with Opera and Passkey reservation systems preferred.

Responsibilities

• Answer phones promptly and courteously for reservations.
• Assist with FIT/Wholesale reservations and airline crew bookings.
• Assign rooms for IHG One Platinum and Diamond members.
• Maintain group blocks and manage rooming lists and deposits.
• Process reservations changes, cancellations and payments per procedures.

Skills

Fluent English

Opera Reservation System

Passkey

Education

High school diploma

Some college preferred

Job description

InterContinental Miami is hiring a Front Office Room Controller to coordinate reservations, room blocks and contracts for large groups. You will check in guests, manage listings, and process payments quickly and accurately.

You’ll also support FIT/Wholesale bookings and respond to guest inquiries with a professional, guest-centric approach. Work includes maintaining group blocks, auditing turnovers, and using Passkey to create booking links while ensuring VIP and loyalty reservations are