Coordinator Groups Reservations - Army (199222)

InterContinental Hotels Group; Fort Leonard Wood (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group in Fort Leonard Wood, MO seeks a reservations professional to coordinate large group bookings, room blocks and contracts. You will assist with on-site meetings, maintain accurate group histories, and manage rooming lists and billing procedures.

The role requires a high school diploma and at least one year of experience in reservations or front desk work, with fluent English. Knowledge of hotel systems and strong customer service are essential.

Qualifications

• High school diploma or equivalent and at least one year of experience as a reservationist or front desk agent.
• Fluent English required; additional language skills are a plus.
• Ability to use a computer and reservation systems.

Responsibilities

• Coordinate group reservations, room blocks and contracts for large groups.
• Assist with on-site meetings and maintain group blocks and rooming lists.
• Enter and update group blocks in the property management system to reflect stays and policies.
• Prepare group arrival materials, history, deposits and billing information.
• Produce reports and respond to group inquiries during and after stay.
• Stay informed about current rates, promotions and hotel services.
• Assist with pre-meeting planning and coordinate with other departments.
• Handle guest concerns, ensuring timely follow-up.

Skills

Fluent English

Customer service

Education

High school diploma or equivalent

Job description

JOB OVERVIEW:

Coordinate the reservations, room blocks and contracts for large groups.Assist with on-site meetings as needed.Maintain group blocks, rooming lists and reservations in system. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k and many other benefits to eligible employees.

DUTIES AND RESPONSIBILITIES:

• Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed.Correctly record group rooms and revenue in the property management system.
• Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations.Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
• Maintain accurate filing system for groups and ensure that each group block is traced.
• Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
• Provide and maintain reports and records of all groups during stay and after departure and follow up on any group inquiries.
• Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
• Attend pre-meeting planning meetings or conferences as needed or requested.
• Respond to guest concerns or complaints.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.

QUalifications and Requirements:

High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience.Must speak fluent English.Other languages preferred.

This job requires ability to perform the following:

• Speak and listening usually while sitting
• Use a keyboard to type in reservation information

Other:

• Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
• Basic mathematical abilities are used some of the time.
• Computer skills are required.
• May be required to work nights, weekends, and/or holidays.

Work Area: Reservations & Sales Office

EOE/VET/DISABLED