Group Director, Top Client Experience – Northeast
Chanel, Inc.
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Benefits offered by this job
Job summary
CHANEL, Inc. is seeking a Group Director, Top Client Development for the Northeast based in New York City.
The role drives VIC and client development across boutiques in NYC, Boston, Chicago, DC, CT, NJ and Detroit, delivering tailored luxury experiences for Top Clients. The candidate will spend substantial time in-boutique, partnering with Client Development Managers to elevate service quality, build client relationships, and translate market insights into strategic plans aligned with the US
Qualifications
- Bachelor’s degree required; advanced degree a plus.
- 10+ years in luxury retail or related strategic leadership roles with proven client engagement growth.
- Ability to lead teams, influence cross-functionally, and manage high-impact projects.
Responsibilities
- Lead VIC & Client Development strategy for the Northeast (NYC, Boston, Chicago, DC, CT, NJ, Detroit).
- Spend significant time in-boutique, partnering with boutique teams to service Top Clients.
- Align local initiatives with US market strategy and report insights to senior leadership.
- Drive cross-market collaboration for client events and engagement initiatives, domestically and internationally.
Skills
Education
Tools
Job description
CHANEL, Inc. is seeking a Group Director, Top Client Development for the Northeast based in New York City.
The role drives VIC and client development across boutiques in NYC, Boston, Chicago, DC, CT, NJ and Detroit, delivering tailored luxury experiences for Top Clients. The candidate will spend substantial time in-boutique, partnering with Client Development Managers to elevate service quality, build client relationships, and translate market insights into strategic plans aligned with the US
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