Boutique Client Experience & Growth Leader

CHANEL; New York (NY); On-site; USD 87,500 - 130,000; Full time

Benefits offered by this job

Wellbeing days

Paid time off

Healthcare benefits

Parental leave

401K plan

Job summary

CHANEL in New York seeks a Manager, Client Development to lead boutique teams, coach staff, and deliver extraordinary client experiences. You will train on CHANEL savoir faire, foster a culture of inclusion, and build strong relationships with clients and local partners while guiding business growth and performance metrics.

The role requires in-store presence, a flexible schedule, and a passion for CHANEL heritage and service excellence.

Qualifications

• Minimum 5 years of related experience.
• Bachelor’s degree preferred.
• Strong leadership and coaching abilities.

Responsibilities

• Coach and develop boutique team to deliver elevated client experiences.
• Lead with agility, set strategic direction, and monitor KPIs.
• Represent CHANEL in the market and build client relationships.
• Provide training on CHANEL savoir faire, products, and service delivery.
• Ensure boutique image and operational standards are upheld.

Skills

People leadership

Team coaching

Client experience

Communication skills

Foreign language skills

Education

Bachelor's degree

Job description

CHANEL in New York seeks a Manager, Client Development to lead boutique teams, coach staff, and deliver extraordinary client experiences. You will train on CHANEL savoir faire, foster a culture of inclusion, and build strong relationships with clients and local partners while guiding business growth and performance metrics.

The role requires in-store presence, a flexible schedule, and a passion for CHANEL heritage and service excellence.