Group Commission Coordinator

Loews Hotels Services Company LLC; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Travel benefits

Job summary

Loews Hotels & Co seeks a Group Commissions Coordinator to manage billing for group commissions owed to third-party planners and corporate partners. You will reconcile expense worksheets, collaborate with Billing Services and hotel teams, and maintain strong relationships with hotel Finance, Sales, and Conference Services to ensure client needs are met.

Strong attention to detail, 2+ years in billing/accounting, and hospitality experience are essential.

Qualifications

• Minimum 2 years of billing and accounting experience.
• 1–2 years customer-facing work experience in hospitality or finance.
• HS Diploma or GED preferred.
• Ability to organize workload and meet deadlines.

Responsibilities

• Calculate and submit for payment all prepaid and final group commissions to third-party planners and corporate partners.
• Reconcile commissions expense worksheets to ensure proper accounting accruals.
• Collaborate with Billing Services and hotel teams to resolve discrepancies.
• Maintain relationships with hotel Finance, Sales, and Conference Services teams and respond promptly to inquiries.
• Attend training sessions and meetings; perform other duties as assigned.

Skills

Billing & accounting

Customer service

Communication

Hospitality experience

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States.

Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

The Group Commissions Coordinator is an integral contributor to the billing processes in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member calculates and submits for payment all group commissions owed to our valuable third-party meeting planners for placing group business at our hotels. Timeliness and accuracy of the work performed by the Group Commissions Coordinator is critical. This team member is the first point of contact for our third-party partners and hotel sales leaders for all matters related to advance and final group commissions payments. Achievement of aggressive excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance.

Who You Are:

A relationship builder with a dynamic approach to developing connections A continually curious forward thinker who loves to find creative solutions A team builder with the ability to establish a strong following Comfortable with taking the lead in a variety of settings Collaborator who excels in an exciting, ever-evolving environment

What You Will Do:

Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices. Calculates and submits for payment all prepaid and final group commissions owed to third party planners and corporate partners. Reconciles and maintains worksheet of commissions expense to ensure proper accruals are recorded each accounting period. Collaborates with other Billing Services and hotel team members to resolve any discrepancies. Maintains strong relationships with hotel Finance, Sales, and Conference Services team members to ensure client needs are understood and met. Ensure all hotel and vendor inquiries are researched and responded to with a high sense of urgency. Accountable for achievement of metrics and targets associated with the position. Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all training sessions and meetings Ability to perform “Physical Requirements” as explained below Other duties as assigned

Your Experience Includes:

Minimum of 2 years of billing and accounting experience. HS Diploma or GED equivalent preferred 1-2 years customer-facing work experience in hospitality or finance environment Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.