Senior Travel Partner - Billing Services

Loews Hotels & Co; Franklin (TN); Vor Ort; USD 52.000 - 64.000; Vollzeit

Zusammenfassung

Loews Hotels & Co in the United States is seeking a Billing Services Professional to support invoicing for a diverse portfolio of hotel properties across North America. You will provide guidance, handle complex invoicing for wholesale, tenant, rental, membership, corporate, VIP accounts, and serve as the primary escalation point for billing inquiries.

The role emphasizes PCI compliance, accuracy, and collaboration with Reservations, Finance, Sales, and Operations to meet service standards and

Qualifikationen

• Billing and invoicing experience in hospitality or finance.
• Strong written and verbal communication skills.
• Ability to work under deadlines and adapt to change.

Aufgaben

• Compile final invoices for multiple accounts and ensure timely delivery.
• Reconcile charges in PMS and third-party accounts.
• Resolve missing or discrepant charges with billing teams.
• Maintain relationships with hotel leadership, Reservations, Finance, and Sales.
• Prepare aged receivables and collections reports.

Kenntnisse

Billing experience

Customer-facing

Microsoft Office

Communication skills

Ausbildung

HS Diploma or GED

Tools

Property Management System

Hotel Sales System

Jobbeschreibung

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their ”uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:The Travel Partner serves as a key contributor within a high-volume shared services environment, supporting billing operations for a diverse portfolio of hotel properties across North America. This role provides guidance and quality oversight for the Travel Partner team, serves as the primary escalation point for billing and payment inquiries, and manages complex invoicing for wholesale, tenant, rental, membership, corporate, VIP, and other specialized accounts. The position is responsible for ensuring the accurate and timely invoicing, payment application, issue resolution, and customer support required to meet service excellence standards and maintain strong relationships with hotel leadership, joint venture partners, and travel partner organizations.Who You Are:A relationship builder with a dynamic approach to developing connectionsA continually curious forward thinker who loves to find creative solutionsA team builder with the ability to establish a strong followingComfortable with taking the lead in a variety of settingsCollaborator who excels in an exciting, ever-evolving environmentWhat You Will Do:Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.Compiles final invoice for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensures timely delivery to third party partners.Uses hotel sales, financial, and property management systems to reconcile charges posted to third party accounts.Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy.Calculates contractual discounts owed and adjusts accordingly in property management system.Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.Maintains strong relationships with hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.Applies payments in hotel's property management system as specified on remittances daily as they are received.Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.Prepares and maintains reports of aged receivables and collections progress to be shared regularly with hotel teams for cash forecasting and risk exposure.Performs daily audit of department's financial transactions to ensure accuracy and compliance.Accountable for achievement of metrics and targets associated with the position.Regular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all training sessions and meetingsAbility to perform ”Physical Requirements” as explained belowOther duties as assignedYour Experience Includes:Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred1-2 years customer-facing work experience in hospitality or finance environmentAbility to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verballyAbility to organize workload, adapt quickly to change, and deliver under the pressure of deadlinesAbility to perform both standard and intermediate spreadsheet functions using Microsoft OfficeLoews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.