Group Reservations Coordinator

Loews Hotels & Co; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off (Sick, Vacation, Holiday

Tuition Reimbursement

Pet Insurance

Team member hotel rates

Job summary

Loews Hotels & Co in the United States is seeking a Group Reservations Coordinator to oversee contracted group room blocks and serve as the primary contact for group inquiries. You will ensure accuracy, maintain inventory, and coordinate communications with internal teams to support revenue goals.

Successful candidates will manage multiple priorities in a fast-paced hospitality environment, with strong communication and organizational skills, and experience with reservation systems and group

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of hospitality experience.
• Excellent verbal and written communication skills in English, including professional telephone etiquette.
• Proficient typing with at least 25 WPM.
• Previous reservations/front desk experience preferred.
• Bilingual or multilingual language skills are a plus.

Responsibilities

• Manage all contracted group room blocks from turnover through departure with accuracy and contract compliance.
• Review turnovers, rooming lists, rates, and room assignments; adjust as needed.
• Maintain group inventory, selling messages, and bookings configurations, including group landing pages.
• Communicate cut-off dates, deadlines, and key information promptly and professionally.
• Serve as primary contact for group reservations via phone and email; assist contacts with booking tools and processes.
• Coordinate rooming list administration and data entry in reservation systems.

Skills

Strong communication

Detail-oriented

Proactive problem solving

Organized

Typing proficiency

Professional telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Opera (PMS)

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

WhatWeLooking For:

A Group Reservations Coordinator oversees theaccurateprocessing and management of all contracted group room blocks while upholding Loews Hotels' "Four Diamond and More" service standards. As the primary contact for group rooming inquiries and issues, this role delivers exceptional service through warm, professional, and efficient communication. The position ensures contracted rooming requirements are fulfilled and works to accommodate needs outside the block orprovidesuitable alternatives that support hotel revenue goals.Group Reservations Coordinators maintain direct relationships with key group contacts through phone and email communication.They also serve as a critical liaison for internal teams by providingtimelyupdates on group block status, challenges, and related operational needs.

Who You Are:

• Strong communicationskills with the ability to provide excellent customer service.

• Detail-oriented andaccuratewhen managing reservations, room blocks, and guest requests.

• Proactive and resourceful in resolving issues and meeting client needs.

• Organized and able to manage multiple priorities in a fast-paced environment.

• Professional, dependable, and focused on delivering a positive guest experience.

• Veterans and military spouses encouraged to apply.

What YouWillDo:

• Manage all contracted group room blocks from turnover through departure, ensuring accuracy and compliance with contract terms.

• Review group turnovers, rooming lists, rates, and room assignments;make adjustmentsas needed.

• Maintain group inventory, sell messages, and booking configurations, including group landing pages when applicable.

• Communicatecut-off dates, rooming deadlines, and other key information promptly and professionally.

• Serve as the primary contact for group reservation inquiries, providing exceptional service via phone and email.

• Assistgroup contacts with booking tools, reservation processes, and technical issues.

• Coordinate roominglistadministration, including submission and data entry support through reservation systems.

• Proactivelyidentifyand address room block concerns, special requests, sold-out dates, and out-of-block needs.

• Ensureaccuratereservation details, billing arrangements, VIP accommodations, and special guest requests.

• Prepare, update, and distribute group reports, including weekly pick-up, rooming, and post-convention reports.

• Monitor group pick-up, attrition risk, and performance trends; communicate concerns to Sales and Events leadership.

• Participate in pre-convention meetings, resume reviews, and other group planning activities asrequired.

• Maintain organized group records and providetimelycommunication to internal departmentsregardinggroup status and operational needs.

• Support departmental goals throughaccuratework, attendance, required training participation, schedule flexibility, and other duties as assigned.

Your Qualifications Include:

• High school diploma or equivalent required.

• Minimum of two years of hospitality experiencerequired.

• Strong customer servicefocuswithexceptional hospitality and guest relations skills.

• Excellent verbal and written communication skills in English, including professional telephone etiquette.

• Proficient computer skills, including Microsoft Office; Opera experience preferred.

• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.

• Typingproficiencyof at least 25 words per minute.

• Previousreservations and/or front desk experience preferred.

• Bilingual or multilingual language skills are a plus.