Senior Group Billing Clerk

Loews Hotels & Co; Nashville (TN); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid sick days

Vacation & holidays

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Hotels & Co is hiring a Sr. Group Billing Clerk to support high-volume billing across multiple properties. You will review and audit group charges, reconcile catering and group accounts, and prepare final invoices for clients and planners with accuracy and timeliness.

Work closely with the Billing Services Manager and hotel teams to resolve discrepancies, maintain confidentiality, and uphold accounting standards while ensuring excellent service to our valued group clients.

Qualifications

• 6 months of billing and accounting experience.
• HS Diploma or GED preferred; 1–2 years customer-facing hospitality or finance experience.
• Ability to work with others, maintain confidentiality, and communicate effectively.
• Ability to organize workload, adapt to change, and meet deadlines.
• Proficient in standard and intermediate spreadsheet functions using Excel or similar.

Responsibilities

• Upholds PCI, guest confidentiality, and accounting best practices.
• Reconciling group and catering charges using hotel systems.
• Calculate contractual concessions in the property management system.
• Investigate missing or discrepant charges for accuracy.
• Compile final invoices for hotel group and catering events for clients and planners.
• Collaborate with Billing Services and hotel teams to resolve disputes.
• Maintain relationships with Finance, Sales, Catering, and Conference Services teams.
• Daily audit of department financial transactions for compliance.
• Support training and continuous improvement initiatives with Billing Manager.

Skills

Billing experience

Accounting

Confidentiality

Deadline management

Microsoft Office

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT- offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

The Sr. Group Billing Clerk serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member supports the Group Billing team by serving as the first point of escalation for their questions, reviewing/auditing their work, and communicating directly with leaders at all levels at our hotel properties. This team member also validates, organizes, and sends the final invoice for complex billing scenarios such as multi-property billing and unique billing requests. This team member represents Loews as our Group Billing Concierge, providing expertise, problem resolution, and outstanding service levels to our valued group clients. Timeliness and accuracy of the work performed by the Sr. Group Billing Clerk is critical as this is often the last impression a valuable group client will have of the hotel and brand. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Sr. Group Billing Clerk reports to the Billing Services Manager.

Who You Are:

A relationship builder with a dynamic approach to developing connections A continually curious forward thinker who loves to find creative solutions A team builder with the ability to establish a strong following Comfortable with taking the lead in a variety of settings Collaborator who excels in an exciting, ever-evolving environment Veterans and military spouses are encouraged to apply

What You Will Do:

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices
• Uses hotel sales, financial, and property management systems to reconcile charges posted to group and catering master accounts
• Calculates contractual concessions owed and adjusts accordingly in property management system
• Research and resolve missing or discrepant charges to ensure highest levels of billing accuracy
• Compiles final invoice for hotel group and catering functions for timely delivery to clients and third-party planners
• Collaborates with other Billing Services and hotel team members to resolve guest billing disputes
• Maintains strong relationships with hotel Finance, Sales, Catering, and Conference Services team members to ensure client needs are understood and met
• Performs daily audit of department's financial transactions to ensure accuracy and compliance
• Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement
• Accountable for achievement of metrics and targets associated with the position
• Ability to perform "Physical Requirements" as explained below
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum 6 months of billing and accounting experience.
• HS Diploma or GED equivalent preferred 1-2 years customer-facing work experience in hospitality or finance environment
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.