Group Commission Coordinator

Loews Hotels & Co; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off

Tuition reimbursement

Team member hotel rates

Job summary

Loews Hotels & Co is seeking a Group Commissions Coordinator to manage the billing process for group commissions across North America. You will calculate and submit payments for prepaid and final commissions, while maintaining accuracy and confidentiality in a high-volume shared services environment.

You will collaborate with Billing Services, hotel Finance, Sales and Conference Services teams to resolve discrepancies, report on accruals, and support third-party planners and corporate partners

Qualifications

• Minimum of 2 years of billing and accounting experience.
• 1-2 years customer-facing work experience in hospitality or finance environment.
• HS Diploma or GED equivalent preferred.

Responsibilities

• Calculates and submits for payment all prepaid and final group commissions owed to third party planners and corporate partners.
• Reconciles and maintains worksheet of commissions expense to ensure proper accruals are recorded each accounting period.
• Collaborates with other Billing Services and hotel team members to resolve any discrepancies.
• Maintains strong relationships with hotel Finance, Sales, and Conference Services team members to ensure client needs are understood and met.
• Ensure all hotel and vendor inquiries are researched and responded to with a high sense of urgency.
• Accountable for achievement of metrics and targets associated with the position.

Skills

Customer-facing experience

Communication skills

Education

HS Diploma or GED

Tools

Microsoft Office

Microsoft Excel

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their ”uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:The Group Commissions Coordinator is an integral contributor to the billing processes in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member calculates and submits for payment all group commissions owed to our valuable third-party meeting planners for placing group business at our hotels. Timeliness and accuracy of the work performed by the Group Commissions Coordinator is critical. This team member is the first point of contact for our third-party partners and hotel sales leaders for all matters related to advance and final group commissions payments. Achievement of aggressive excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance.Who You Are:A relationship builder with a dynamic approach to developing connectionsA continually curious forward thinker who loves to find creative solutionsA team builder with the ability to establish a strong followingComfortable with taking the lead in a variety of settingsCollaborator who excels in an exciting, ever-evolving environmentWhat You Will Do:Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.Calculates and submits for payment all prepaid and final group commissions owed to third party planners and corporate partners.Reconciles and maintains worksheet of commissions expense to ensure proper accruals are recorded each accounting period.Collaborates with other Billing Services and hotel team members to resolve any discrepancies.Maintains strong relationships with hotel Finance, Sales, and Conference Services team members to ensure client needs are understood and met.Ensure all hotel and vendor inquiries are researched and responded to with a high sense of urgency.Accountable for achievement of metrics and targets associated with the position.Regular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all training sessions and meetingsAbility to perform ”Physical Requirements” as explained belowOther duties as assignedYour Experience Includes:Minimum of 2 years of billing and accounting experience. HS Diploma or GED equivalent preferred1-2 years customer-facing work experience in hospitality or finance environmentAbility to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verballyAbility to organize workload, adapt quickly to change, and deliver under the pressure of deadlinesAbility to perform both standard and intermediate spreadsheet functions using Microsoft OfficeLoews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.