Immediate Needs Coordinator - Meetings & Events

Esprit LTD; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Tuition reimbursement

Team member hotel rates

Discounts and perks

Job summary

Loews Hotels & Co is seeking a LINC/Meeting & Events Coordinator to coordinate convention and group bookings at our Tucson resort. You will liaise between the Meeting Planner and hotel departments, ensure smooth event execution, and keep clients informed throughout the process.

The role emphasizes banquet excellence, communication, and attentiveness to guest needs, with opportunities for growth within a luxury hospitality setting.

Qualifications

• Exceptional knowledge of banquet and food service standards.
• Strong leadership, organizational, and communication abilities.
• Excellent guest service and problem-solving skills.

Responsibilities

• Coordinate and service convention and group business.
• Serve as liaison between Meeting Planner and hotel departments.
• Maintain communications with clients and internal teams.
• Prepare and review BEOs and group details with managers.
• Attend hotel meetings and ensure guest needs are met.
• Provide timely reports to Operations and Engineering teams.

Skills

Banquet knowledge

Leadership

Communication

Guest service

English proficiency

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson’s Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks & more Complimentary meals in Team Member Café while working Golf discount at The Lodge at Ventana Canyon Community volunteer opportunities Benefits are subject to eligibility and may vary by position

Job Specific

The LINC position is responsible for coordination and servicing of convention and group business

• Serves as the liaison between the Meeting Planner and all departments throughout the Resort· Communicates with Client prior to arrival Communicates changes in conference programs to appropriate hotel operating departments.
• More specifically: Continually check in with Meeting Planners to assess needs/requirements.
• Maintains communications with clients and appropriate hotel departments
• Keep in contact with the appropriate Catering/Meetings & Events Managers regarding any changes/updates pertaining to their group
• Provide outstanding services to clients in accordance with Loews standards to ensure total guest satisfaction
• Meet with Catering/Meetings & Events Managers prior to arrival of each group to fully understand the needs and flow of every group
• Meet daily with Catering/Meetings & Events Managers to ensure full understanding of the needs and flow of each group in-house
• Assist in maintaining the accuracy of the BEO Book
• Assist with delivering reports to the Operations Team via email
• Weekly maintenance (Engineering) reports/walkthroughs
• Reports to Engineering any items needing to be fixed/corrected
• Walk all room set-ups in advance, ensure they are correct
• Ensure all events are posted correctly on the Reader Board
• Review Resume and BEO's in detail to determine needs and assist with facilitating them with the Meetings & Events and/or Catering Managers
• Regularly check on preparations and activities for all assigned group events
• Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
• Coordinate package delivery for group clients, coordinating with the Shipping & Receiving department
• General Attends all appropriate hotel meetings and training sessions
• Promotes and applies teamwork skill at all times
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standard, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Ability to make decisions on imperfect information
• Bias toward action
• Decisiveness
• Other duties as assigned

Required Skills & Experience

• Exceptional knowledge and understanding of various banquet and food service techniques and standards
• Effective leadership, management, organizational and communication skills
• Exceptional guest service skills
• Ability to speak, read and write the English language
• Ability to stand, stoop, bend repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Must the Applicants Supply Their own Work Permit? Yes Bonus? No

Position Categories

Meeting/Event Planning

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Equal Opportunity Employer

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.