Senior Travel Partner - Billing Services

Loews Hotels & Co; Nashville (TN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Vacation and Holidays

Paid Sick Days

Paid Bereavement

Training & Development opportunities

Tuition Reimbursement

Team Member Hotel Rates

Job summary

Loews Hotels & Co is seeking a Travel Partner in a high-volume shared services environment to support billing operations for a diverse portfolio of properties across North America. You will lead billing processes, ensure accurate invoicing, apply payments, and resolve inquiries to maintain strong relationships with hotel leadership and travel partner organizations.

The role requires attention to detail, confidentiality, and the ability to collaborate with Reservations, Finance, Sales and

Qualifications

• Minimum 6 months of billing and accounting experience.
• 1-2 years customer-facing work experience in hospitality or finance environment.
• Ability to maintain confidentiality and communicate effectively in writing and verbally.
• Organize workload, adapt quickly to change, and meet deadlines.
• Proficient with standard Microsoft Office spreadsheet functions.

Responsibilities

• Upholds PCI compliance, guest confidentiality, and accounting best practices.
• Compiles final invoices for various accounts and ensures timely delivery to third party partners.
• Reconciles charges using hotel systems and resolves missing or discrepant charges.
• Calculates discounts and adjusts in the property management system.
• Collaborates with Billing Services and hotel teams to resolve guest billing disputes.
• Maintains relationships with Reservations, Finance, Sales and Operations to meet client needs.
• Collects payments for direct-billed balances and records collections activity.
• Applies payments daily in the PMS and supports training efforts for continuous improvement.
• Prepares reports of aged receivables and collections progress for cash forecasting.

Skills

Relationship building

Curious forward thinker

Team builder

Leadership

Collaboration

Education

High school diploma or GED

Tools

Property management system (PMS)

Hotel sales/financial systems

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits
• 401(k) & company match Paid Sick Days
• Vacation
• and Holidays
• Paid Bereavement
• Paid Pet Bereavement Training & Development opportunities
• career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates
• other discounts
• perks and more

What We’re Looking For:

The Travel Partner serves as a key contributor within a high-volume shared services environment, supporting billing operations for a diverse portfolio of hotel properties across North America. This role provides guidance and quality oversight for the Travel Partner team, serves as the primary escalation point for billing and payment inquiries, and manages complex invoicing for wholesale, tenant, rental, membership, corporate, VIP, and other specialized accounts. The position is responsible for ensuring the accurate and timely invoicing, payment application, issue resolution, and customer support required to meet service excellence standards and maintain strong relationships with hotel leadership, joint venture partners, and travel partner organizations.

Who You Are:

• A relationship builder with a dynamic approach to developing connections
• A continually curious forward thinker who loves to find creative solutions
• A team builder with the ability to establish a strong following
• Comfortable with taking the lead in a variety of settings
• Collaborator who excels in an exciting, ever-evolving environment

What You Will Do:

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
• Compiles final invoice for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensures timely delivery to third party partners.
• Uses hotel sales, financial, and property management systems to reconcile charges posted to third party accounts.
• Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy.
• Calculates contractual discounts owed and adjusts accordingly in property management system.
• Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
• Maintains strong relationships with hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.
• Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.
• Applies payments in hotel’s property management system as specified on remittances daily as they are received.
• Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.
• Prepares and maintains reports of aged receivables and collections progress to be shared regularly with hotel teams for cash forecasting and risk exposure.
• Performs daily audit of department's financial transactions to ensure accuracy and compliance.
• Accountable for achievement of metrics and targets associated with the position.
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements” as explained below
• Other duties as assigned

Your Experience Includes:

• Minimum 6 months of billing and accounting experience.
• HS Diploma or GED equivalent preferred
• 1-2 years customer-facing work experience in hospitality or finance environment
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.