Collections Coordinator

Loews Hotels & Co; Franklin (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Loews Hotels & Co is seeking a Collections Coordinator to support billing, credit and collections for a portfolio of North America properties. You will work with Sales, Events, Finance, and clients to manage terms, deposits, and receivables while upholding PCI compliance and confidentiality.

Strong customer service, attention to detail and knowledge of Excel and Smartsheet are essential for success in a dynamic, high-volume environment.

Qualifications

• Minimum 2 years of billing and accounting/collections experience.
• HS Diploma or GED equivalent preferred.
• Experience in hospitality or finance environment is a plus.
• Ability to maintain confidentiality and meet deadlines.
• Proficient with standard spreadsheet functions (Microsoft Excel).

Responsibilities

• Creates client master accounts in hotel property management system.
• Reviews group sales and catering contracts to confirm financial terms and payment schedules.
• Invoices advance deposits timely per contractual terms.
• Collects payment of advance deposits invoice in accordance with terms.
• Collects payment of invoices for services rendered for meetings and events.
• Completes invoicing, collections, and activity tracking logs via Smartsheet.
• Applies payments made by credit card in the hotel PMS daily.
• Researches account disputes and resolves billing discrepancies with coordinators and hotel operations.
• Maintains Accounts Receivable Aging accuracy for assigned locations.
• Provides collection status updates to hotel and shared service leaders.

Skills

Billing & Collections

Customer Service

Attention to Detail

Communication Skills

Team Collaboration

Education

HS Diploma or GED

Tools

Smartsheet

Hotel PMS

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their ”uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:The Collections Coordinator supports the billing, credit, and collections function within a high-volume shared services environment serving a portfolio of hotel properties across North America. This role partners closely with hotel Sales, Events, Finance teams, and clients to manage credit risk, reduce outstanding receivables, and minimize bad debt exposure while maintaining positive customer relationships. Responsible for collecting advance deposits and direct-billed receivables, the Coordinator ensures timely payments and maintains accurate documentation of collection activities in accordance with contractual terms. Success in this role requires strong customer service, attention to detail, and a thorough understanding of the order-to-cash process. The position also upholds PCI compliance, confidentiality standards, accounting best practices, and established performance goals.Who You Are:A relationship builder with a dynamic approach to developing connectionsA continually curious forward thinker who loves to find creative solutionsA team builder with the ability to establish a strong followingComfortable with taking the lead in a variety of settingsCollaborator who excels in an exciting, ever-evolving environmentVeterans and military spouses are encouraged to applyWhat You Will Do:Creates client master accounts in hotel property management systemReviews all group sales and catering contracts to confirm financial terms, concessions, and payment schedules, ensuring that billing and collection protocols are accurately identified in the meetings and events technology platforms and executed as contracted with the clientInvoices advance deposits timely in accordance with contractual terms to ensure timely remittances by clients by established due datesCollects payment of advance deposit invoices in accordance with contractual termsCollects payment of invoices for services rendered for meetings and events Completes invoicing, collections, and activity tracking logs via Smartsheet toolsApplies payments made by credit card in the hotel property management system on a daily basisAble to research account disputes and resolve billing discrepancies by working with the group billing coordinators and hotel operation teamsMaintains the accuracy of the Accounts Receivable Aging for their assigned hotel locationsProvides collection status updates to hotel and shared service leadersLeads monthly meetings with hotel leaders to review aged receivables, collection progress, and upcoming group businessProvides required reporting to hotel leaders in support of cash flow forecasting for their assigned hotel locationsParticipates and supports continuous improvement and transformation initiatives and projects within the department as well as cross-functional partnershipsRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedYour Qualifications Include:Minimum 2 years of billing and accounting/collections experience. HS Diploma or GED equivalent preferred1-2 years customer-facing work experience in hospitality or finance environmentAbility to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verballyAbility to organize workload, adapt quickly to change, and deliver under the pressure of deadlinesAbility to perform both standard and intermediate spreadsheet functions using Microsoft OfficeLoews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.