AI-Enabled Client Services Pro

MetLife; Whippany (NJ); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid role with in-office requirement

Annual incentive program

401(k) with employer matching

Life insurance

Disability insurance

EAP and mental health programs

Job summary

MetLife is seeking a Client Service Consultant within its Group Benefits team in the United States. You will complete a 4-month training program and then provide administrative and client service to MetLife group insurance customers.

The role emphasizes building relationships, collaboration, and process improvements, with a hybrid work arrangement requiring at least three days in the office. The position offers a salary range of $60,000 to $70,000, plus eligibility for annual incentive

Qualifications

• 2+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software and AI enabled tools.
• Self-motivated to learn more about the business and is proactive in personal development.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Insurance experience

Organizational skills

Communication skills

Autonomy

US employee benefits knowledge

Microsoft Office

AI tools

Tools

AI-enabled tools

Job description

MetLife is seeking a Client Service Consultant within its Group Benefits team in the United States. You will complete a 4-month training program and then provide administrative and client service to MetLife group insurance customers.

The role emphasizes building relationships, collaboration, and process improvements, with a hybrid work arrangement requiring at least three days in the office. The position offers a salary range of $60,000 to $70,000, plus eligibility for annual incentive