Client Service Consultant Trainee: Launch Your Benefits Career

MetLife

Aurora (IL)

On-site

USD 54,000 - 66,000

Full time

3 days ago

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Job summary

MetLife is seeking a Service Academy Trainee in Illinois, a full-time program for recent graduates with limited experience. You will transition into a full-time Client Service Consultant, delivering tailored benefits solutions across life, disability, dental, vision, and voluntary benefits.

You’ll complete the 4‑month academy, learn MetLife systems, and work with a mentor to build client relationships and manage the end-to-end customer experience. AI tools will enhance day-to-day tasks.

Qualifications

Entry-level background; recent college graduates with limited professional experience.
Strong relationship-building and customer service skills are essential.
Proficiency in Microsoft Office; working knowledge of AI capabilities preferred.

Responsibilities

Participate in the 4-month Service Academy Program and complete training modules.
Work with a mentor to learn MetLife’s products, platforms, and service strategies.
Support an assigned block of customers and deliver consultative solutions across benefits products.
Prepare reports, track activities, and identify trends to support strategic planning.
Utilize approved AI tools to streamline routine tasks and drafting communications.