Group Benefits Account Manager - Renewal & Retention Lead

Amwins; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Mental health support

Life Insurance

401(k) with company match

Paid Time Off

Parental Leave

Health Savings Account

Commuter Benefits

Holiday Schedule

Job summary

Amwins is seeking an Account Manager to provide ongoing service and renewal support for Relion Insurance Services accounts. The role requires solid knowledge of employee benefit programs and a commitment to retention, compliance, and service excellence for a diverse book of business.

You will manage renewals, coordinate enrollment materials, and educate employees while leveraging CRM and SaaS tools. Travel to regional clients may be required; strong communication skills are essential.

Qualifications

• Minimum of three (3) years of employee benefits experience.
• Bilingual (Spanish) preferred.
• Strong written and verbal communication skills, including public speaking and group presentations.
• Ability to effectively present employee benefit information to business owners and employees.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Experience with Microsoft Teams and Monday.com preferred.

Responsibilities

• Manage account renewals, including discussion of plan options, alternate products, final decisions and compliance requirements to support retention.
• Submit final renewal elections and required documentation to internal support teams, carriers, and Enrollment & Billing.
• Coordinate delivery of required employee enrollment collateral and conduct employee education meetings, virtually (Teams) and in person.
• Resolve escalated service issues related to billing, claims, or overall account support, and provide feedback to management.
• Maintain knowledge of carriers, products, procedures, and legislative changes through training and staff meetings.
• Utilize shared file repositories, CRM platforms, and other SaaS systems to support account management activities.
• Travel to regional clients as needed, with potential expansion based on business needs.
• Perform special projects and additional duties as assigned.

Skills

Client communications

Public speaking

Bilingual Spanish

Education

Health & Life insurance license

Tools

Microsoft Teams

Monday.com

Microsoft Office

Job description

Amwins is seeking an Account Manager to provide ongoing service and renewal support for Relion Insurance Services accounts. The role requires solid knowledge of employee benefit programs and a commitment to retention, compliance, and service excellence for a diverse book of business.

You will manage renewals, coordinate enrollment materials, and educate employees while leveraging CRM and SaaS tools. Travel to regional clients may be required; strong communication skills are essential.