Ground Operations Unit Manager - Lead & Develop Team

Piedmont Airlines; Detroit (MI); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a Unit Manager, Customer Operations in Ground Handling to lead a team of supervisors and agents. You will oversee daily operations, coach staff, and ensure adherence to policies while preplanning manpower and equipment in a fast-paced airline environment.

The role requires proven supervisory experience in Ramp and Customer Service, strong MS Office skills, and the ability to manage performance and staffing in an AO A environment.

Qualifications

• Two years supervisory experience in Ramp and Customer Service.
• Bachelor’s Degree in Aviation, Business, or related field.
• Ability to work in an Airport Operations Area (AOA) environment.

Responsibilities

• Oversee daily operations with focus on safe equipment handling and staffing.
• Coach and provide career development to staff.
• Manage scheduling, reports, and performance reviews.
• Implement company policies and goals into daily routines.
• Conduct staff performance reviews.

Skills

Team Leader

Manpower planning

Staff scheduling

Conflict resolution

MS Office

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Sabre

ICM

Job description

Piedmont Airlines is seeking a Unit Manager, Customer Operations in Ground Handling to lead a team of supervisors and agents. You will oversee daily operations, coach staff, and ensure adherence to policies while preplanning manpower and equipment in a fast-paced airline environment.

The role requires proven supervisory experience in Ramp and Customer Service, strong MS Office skills, and the ability to manage performance and staffing in an AO A environment.