Aviation Ground Ops Duty Manager

Piedmont Airlines, Inc.; Phoenix (AZ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel

Job summary

Piedmont Airlines, Inc. is seeking a Duty Manager, Customer Care in Ground Handling to oversee daily above-the-wing operations and passenger assistance.

You will coach a diverse team of unit managers, supervisors, and agents, ensuring adherence to policies and company goals while maintaining safety and service standards. The ideal candidate has airline management experience, strong leadership, and the ability to resolve conflicts across all levels.

Qualifications

• Previous airline management experience.
• Proven team leadership with manpower planning ability.
• Ability to work with all levels of management and staff.

Responsibilities

• Oversee daily operations of the department per policies and procedures.
• Coach and develop the team; manage discipline when needed.
• Prepare and analyze daily/weekly/monthly reports.
• Coordinate with unit managers, supervisors, and agents.
• Manage above-the-wing functions and customer service duties.
• Ensure alignment with corporate culture and goals.

Skills

Leadership

Team management

Conflict resolution

Independent work

MS Office proficiency

Flexible schedule

Education

Bachelor's degree in aviation, business, or related field

Tools

QIK

Sabre

Job description

Piedmont Airlines, Inc. is seeking a Duty Manager, Customer Care in Ground Handling to oversee daily above-the-wing operations and passenger assistance.

You will coach a diverse team of unit managers, supervisors, and agents, ensuring adherence to policies and company goals while maintaining safety and service standards. The ideal candidate has airline management experience, strong leadership, and the ability to resolve conflicts across all levels.