Ground Operations Unit Manager, Customer Operations

Austin Community College; Piedmont (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation benefits

Family travel on the American Airlines network

Medical and dental available

Job summary

A leading aviation company in Piedmont is seeking a Unit Manager for Customer Operations to oversee daily operations, coach staff, and ensure compliance with company standards. Ideal candidates will possess strong leadership skills with experience in ramp and customer service environments. The role involves staffing management, performance reviews, and administrative duties. A Bachelor’s Degree in a related field and familiarity with aviation operations is preferred, along with the ability to handle physical requirements of the position.

Qualifications

• Two years of supervisory experience in both Ramp and Customer Service.
• Ability to work independently and meet deadlines.
• Familiarity with internal controls processes for accountable items.

Responsibilities

• Oversee daily operations while meeting company goals and customer expectations.
• Provide career development and coaching to staff.
• Manage scheduling and staff performance reviews.

Skills

Team Leadership

Conflict Resolution

Microsoft Office Suite

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Sabre

Job description

A leading aviation company in Piedmont is seeking a Unit Manager for Customer Operations to oversee daily operations, coach staff, and ensure compliance with company standards. Ideal candidates will possess strong leadership skills with experience in ramp and customer service environments. The role involves staffing management, performance reviews, and administrative duties. A Bachelor’s Degree in a related field and familiarity with aviation operations is preferred, along with the ability to handle physical requirements of the position.