Ground Operations Team Lead - Customer Care

Wayne State University; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on the American Airlines network

Medical and dental available

Job summary

An aviation service provider is seeking a Unit Manager, Customer Care in Charlotte, North Carolina. This role involves managing operational activities in Ground Handling to ensure excellent travel experiences for passengers. Candidates should have proven leadership skills, experience in conflict resolution, and knowledge of relevant software tools. The position offers a competitive salary alongside a robust benefits package, including paid training and family travel on the airline's network.

Qualifications

• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Ability to work independently, set and meet own deadlines.
• Familiarity with internal controls processes for accountable items.

Responsibilities

• Manage the operational activities of the department.
• Coach and provide career development to the staff.
• Conduct employee performance reviews.

Skills

Team Leadership

Conflict Resolution

Time Management

Microsoft Office Suite

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

QIK

Sabre

Job description

An aviation service provider is seeking a Unit Manager, Customer Care in Charlotte, North Carolina. This role involves managing operational activities in Ground Handling to ensure excellent travel experiences for passengers. Candidates should have proven leadership skills, experience in conflict resolution, and knowledge of relevant software tools. The position offers a competitive salary alongside a robust benefits package, including paid training and family travel on the airline's network.