Ground Operations Manager, Customer Care

Piedmont Airlines, Inc.; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

Piedmont Airlines, Inc. is seeking a Unit Manager, Customer Operations in the Ground Handling Department in Phoenix. You will manage daily operations, coach staff, and ensure safety and efficiency in equipment handling and staffing.

Reporting to the Department Manager, Customer Operations, you will preplan manpower and equipment to meet service standards. The role requires proven team leadership, supervisory experience in Ramp and Customer Service, and a solid understanding of airport operations

Qualifications

• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Two years of supervisory experience in Ramp and Customer Service.
• Working knowledge of Airport Operations Area (AOA) environment.
• Bachelor’s Degree in Aviation, Business, or related field.
• Strong schedule planning and administrative reporting capabilities.

Responsibilities

• Oversee daily operations of the Ground Handling department to meet company goals and customer expectations.
• Coach and develop staff; provide career development and handle corrective actions.
• Manage staff scheduling, assignments/rotations, breaks, overtime, and coverage for absences.
• Prepare and review daily/weekly/monthly reports; monitor performance and compliance with policies.

Skills

Team leadership

Manpower planning

Conflict resolution

Microsoft Office

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Sabre

Internal Controls Manual (ICM)

Job description

Piedmont Airlines, Inc. is seeking a Unit Manager, Customer Operations in the Ground Handling Department in Phoenix. You will manage daily operations, coach staff, and ensure safety and efficiency in equipment handling and staffing.

Reporting to the Department Manager, Customer Operations, you will preplan manpower and equipment to meet service standards. The role requires proven team leadership, supervisory experience in Ramp and Customer Service, and a solid understanding of airport operations