Ground Operations & Passenger Experience Agent

United Ground Express, Inc.; Shreveport, Northern (LA, KY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time Off

Discounted travel for you and your __

Job summary

United Ground Express, Inc. is hiring at SHV for an airport passenger service role. You will greet passengers, check in, issue boarding passes, and coordinate bag handling while ensuring flights depart on time.

Role requires lifting up to 70 lbs, standing for long periods, and using reservation and ticketing software. Excellent English and flexibility for shifts, weekends, and holidays are required.

Qualifications

• Must be at least 18 years old.
• Must acquire and maintain credentials (fingerprint clearance, airport badge, background check).
• Must pass pre-employment screenings including drug screen, hearing and vision checks.
• Able to work any shift including nights, weekends, and holidays; overtime may be required.
• Must be able to read, write, speak and understand English.
• Must be able to lift and carry bags up to 70 lbs.

Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and collect fees.
• Ensure passenger information is accurate and flights depart on time.
• Resolve passenger issues per company policies after disruptions.
• May assist in Baggage Service Office tracking baggage and answering questions.
• Operate computers and mobile devices; communicate with colleagues via radio.
• Comply with United and FAA regulations and policies.
• Load and unload baggage, push/pull carts, and assist with aircraft positioning.
• Prepare aircraft for next flight and assist with cabin/galley cleaning.
• Read and interpret baggage and cargo tags; manage multiple items during busy periods.

Skills

Customer service

Safety awareness

English fluency

Tools

Reservation software

Ticketing software

Job description

United Ground Express, Inc. is hiring at SHV for an airport passenger service role. You will greet passengers, check in, issue boarding passes, and coordinate bag handling while ensuring flights depart on time.

Role requires lifting up to 70 lbs, standing for long periods, and using reservation and ticketing software. Excellent English and flexibility for shifts, weekends, and holidays are required.