Part-Time Airport Agent: Check-In & Baggage

United Ground Express, Inc.; Alcoa (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Discounted travel

Job summary

United Ground Express, Inc. at McGhee Tyson Airport is seeking a passenger services agent to greet passengers, rebook itineraries, issue boarding passes, and ensure flights depart on time. You will work with reservation systems, assist with baggage, and resolve guest questions while following company policies.

The role requires physical ability to lift up to 70 lbs, stand for long periods, and work varied shifts including nights and weekends. Safety and FAA regulations are emphasized.

Qualifications

• Must be at least 18 years old
• Must be able to pass pre-employment checks including background check
• Ability to read, write, fluently speak, and understand English
• Able to lift and carry bags up to 70 lbs.
• Willing to work various shifts including nights, weekends, and holidays

Responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• May require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts during loading/unloading operations
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories
• Work outdoors in all temperatures and weather conditions

Skills

Customer Service

English Fluency

Computer Literacy

Physical Stamina

Team Communication

Tools

Reservation/Ticketing Software

Radio Equipment

Job description

United Ground Express, Inc. at McGhee Tyson Airport is seeking a passenger services agent to greet passengers, rebook itineraries, issue boarding passes, and ensure flights depart on time. You will work with reservation systems, assist with baggage, and resolve guest questions while following company policies.

The role requires physical ability to lift up to 70 lbs, stand for long periods, and work varied shifts including nights and weekends. Safety and FAA regulations are emphasized.