Ground Operations Leader - Customer Service & Safety

Socket.dev; Washington (District of Columbia); On-site; USD 93,000 - 105,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines网络

Medical and dental

Job summary

Piedmont Airlines is seeking a Senior Department Manager, Customer Operations in Ground Handling to lead operational activities in line with policies. You will oversee a team including Shift Managers, Supervisors and Agents, focusing on safe equipment handling and staffing while aligning with corporate goals.

The role requires two years of airline management experience and proficiency with AOA environments, plus strong communication skills and the ability to manage budgets and facilities.

Qualifications

• Two (2) years of airline management experience and working knowledge of AOA environment.
• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Proven ability to manage budgets, facilities, and equipment.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Excellent verbal and written communication skills.
• Ability to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Flexible schedule.

Responsibilities

• Oversee daily operations with emphasis on safety and service quality.
• Coach and develop staff; manage performance and behavior.
• Address non-compliant behavior and apply disciplinary actions as needed.
• Implement corporate culture, policies, and goals into daily routines.
• Manage departmental activities per policies and procedures.
• Supervise staff including Shift Managers, Supervisors, and Agents.
• Prepare daily/weekly/monthly reports.

Skills

Airline management

Leadership

Communication (verbal)

Communication (written)

Microsoft Office

Conflict resolution

Education

Four-year business degree

Tools

QIK

Sabre

Job description

Piedmont Airlines is seeking a Senior Department Manager, Customer Operations in Ground Handling to lead operational activities in line with policies. You will oversee a team including Shift Managers, Supervisors and Agents, focusing on safe equipment handling and staffing while aligning with corporate goals.

The role requires two years of airline management experience and proficiency with AOA environments, plus strong communication skills and the ability to manage budgets and facilities.