Senior Ground Operations Manager, Customer Care

Piedmont Airlines; Washington; On-site; USD 93,000 - 105,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel

Job summary

Piedmont Airlines is seeking a Senior Department Manager, Customer Care in our Ground Handling Department to lead operational activities and ensure excellent passenger service. The role reports to the Director, Customer Service and requires airline management experience in AOA environments.

The position emphasizes coaching staff, enforcing policies, budgeting, and coordinating with leaders across the organization.

Qualifications

• Two years of airline management experience or equivalent in an airline environment.
• Experience working with AOA environments.
• Excellent verbal and written communication skills.
• Ability to plan manpower and equipment and manage budgets and facilities.

Responsibilities

• Oversee daily operations of the Ground Handling Department with focus on passenger boarding.
• Coach and provide career development to staff including shift managers, supervisors, and agents.
• Ensure compliance with company policies and implement disciplinary actions as needed.
• Prepare daily/weekly/monthly reports and manage department performance.

Skills

Airline management

Leadership

Communication

Budget management

Operational oversight

AOA knowledge

Education

Bachelor's degree in business

Tools

QIK/Sabre

Job description

Piedmont Airlines is seeking a Senior Department Manager, Customer Care in our Ground Handling Department to lead operational activities and ensure excellent passenger service. The role reports to the Director, Customer Service and requires airline management experience in AOA environments.

The position emphasizes coaching staff, enforcing policies, budgeting, and coordinating with leaders across the organization.