Ground Handling Leader — Customer Care & Operations

Socket.dev; Washington (District of Columbia); On-site; USD 93,000 - 105,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Medical and dental

Job summary

Piedmont Airlines seeks a Senior Department Manager, Customer Care in our Ground Handling Department to lead operations and ensure premier service for passengers and partners. The role reports to the Director of Customer Service and requires airline management experience, including AOA familiarity, with a focus on operational excellence.

You will coach staff, manage a diverse team, and drive compliance with policies and safety standards while coordinating with internal teams.

Qualifications

• Two years of airline management experience and knowledge of AOA environment
• Experience with QIK/Sabre
• Proven ability to preplan manpower and equipment
• Proven ability to manage budgets, facilities, and equipment
• Excellent verbal and written communication skills
• Flexible schedule

Responsibilities

• Oversee daily operations and align with company goals and customer expectations
• Coach and develop staff, providing career progression guidance
• Address non-compliant behavior and implement disciplinary actions
• Implement corporate policies and goals in daily routines
• Manage department operations with managers, supervisors and agents
• Prepare daily/weekly/monthly reports and administrative duties

Skills

Airline management

Leadership

Budget management

Conflict resolution

Communication

MS Office

AOA familiarity

Education

Four-year degree or equivalent managerial experience

Tools

QIK

Sabre

Job description

Piedmont Airlines seeks a Senior Department Manager, Customer Care in our Ground Handling Department to lead operations and ensure premier service for passengers and partners. The role reports to the Director of Customer Service and requires airline management experience, including AOA familiarity, with a focus on operational excellence.

You will coach staff, manage a diverse team, and drive compliance with policies and safety standards while coordinating with internal teams.