Senior Aviation Ground Operations Leader

Piedmont Airlines, Inc.; Arlington (VA); On-site; USD 93,000 - 105,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on AA network

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Senior Department Manager for Customer Operations in Ground Handling. This role leads operational activities, ensures safety and efficiency, and reports to the Director of Customer Service.

The ideal candidate has airline management experience and a strong grasp of AOA environments. The position requires leadership, budgeting skills, and the ability to manage a diverse team across shifts, with a focus on safety, discipline, and performance metrics.

Qualifications

• Two years of airline management experience.
• Proven success as a Team Leader with manpower and equipment planning.
• Ability to manage budgets, facilities, and equipment.
• Excellent verbal and written communication skills.
• Familiarity with internal controls processes for accountable items.

Responsibilities

• Oversee daily operations of the Ground Handling Department.
• Coach and provide career development to staff.
• Develop and impose disciplinary actions as required.
• Prepare and review daily/weekly/monthly reports.
• Ensure compliance with policies and procedures.

Skills

Team leadership

Budget management

Staff development

Communication skills

Conflict resolution

Independent work

Education

Bachelor's degree in business

Hub operations management experience

Tools

QIK

Sabre

Microsoft Office

Job description

Piedmont Airlines, Inc. is seeking a Senior Department Manager for Customer Operations in Ground Handling. This role leads operational activities, ensures safety and efficiency, and reports to the Director of Customer Service.

The ideal candidate has airline management experience and a strong grasp of AOA environments. The position requires leadership, budgeting skills, and the ability to manage a diverse team across shifts, with a focus on safety, discipline, and performance metrics.