Aviation Customer Operations Manager

Piedmont Airlines; Phoenix, Northern (AZ, KY); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines is seeking a Department Manager, Customer Operations in our Ground Handling Department at Phoenix, AZ. You will lead daily operations, coach staff, and ensure safety and policy adherence to deliver exceptional service in a fast-paced environment.

The ideal candidate has at least two years of airline management experience, strong leadership and budget management skills, and familiarity with AOA operations.

Qualifications

• Two years of airline management experience.
• Proven track record as a team leader with manpower preplanning.
• Experience managing budgets, facilities, and equipment.
• Strong communication and conflict-resolution skills.

Responsibilities

• Oversee daily department operations per policies.
• Coach and develop staff including shift managers and supervisors.
• Prepare regular reports and monitor KPIs.
• Manage budgets and equipment usage.

Skills

Airline management

Leadership

Budget management

Staff coordination

Communication skills

Microsoft Office

Conflict resolution

Operations coordination

Policy adherence

Education

Four-year business-related degree

Tools

QIK

Sabre

Microsoft Office Suite

Job description

Piedmont Airlines is seeking a Department Manager, Customer Operations in our Ground Handling Department at Phoenix, AZ. You will lead daily operations, coach staff, and ensure safety and policy adherence to deliver exceptional service in a fast-paced environment.

The ideal candidate has at least two years of airline management experience, strong leadership and budget management skills, and familiarity with AOA operations.