Ground Freight Operations Coordinator

Crane Solutions LLC; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (PTO)

Medical, Dental and Vision benefits

Job summary

Crane Solutions LLC in Houston, TX is seeking an Account Operations Coordinator - Shift A to serve as the operational point of contact for a customer account, translating orders into bookings and overseeing the first consolidation step.

You will manage customer communications, coordinate bookings in TMF, and monitor boards for exceptions, ensuring accurate data and timely updates to avoid service disruptions.

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in logistics, supply chain, business preferred.
• 2–4 years of experience in freight or 3PL account coordination, customer service, or transportation operations.
• Demonstrated ability to own a customer relationship operationally—responsive, accurate, and calm under escalation.
• Ability to read a load or shipment board and make sound consolidation judgments against a defined decision tree.
• Hands-on experience with transportation management systems; familiarity with e2open TMF and Descartes Aljex preferred.

Responsibilities

• Own customer communication, including escalations, status requests, and exceptions.
• Coordinate pickup/delivery appointments with Capacity Planning Specialist and update relevant systems.
• Review open loads before creating bookings to determine consolidation opportunities.
• Ensure data accuracy and disseminate timely information to customers and internal teams.

Skills

Account management experience

Logistics coordination

Customer service

Microsoft Office

Team collaboration

Education

High school diploma or equivalent; associate's or bachelor's degree in logistics, supply chain, business

Tools

e2open TMF

Descartes Aljex

TMS (Transportation Management System)

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Crane Solutions LLC in Houston, TX is seeking an Account Operations Coordinator - Shift A to serve as the operational point of contact for a customer account, translating orders into bookings and overseeing the first consolidation step.

You will manage customer communications, coordinate bookings in TMF, and monitor boards for exceptions, ensuring accurate data and timely updates to avoid service disruptions.