Grocery Operations Leader — Drive Customer Experience

Food Lion; Fairplains (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion is seeking a Grocery Department Manager to lead the department, hire and train staff, and drive sales and customer satisfaction. You will manage scheduling, coaching, and performance reviews, while ensuring food safety, sanitation and store standards.

The role emphasizes strong leadership, effective communication with teammates, and delivering a positive shopping experience aligned with the company's guiding principles and strategy.

Qualifications

• Must have strong interpersonal and customer service abilities.
• Able to organize tasks and manage time in a fast-paced store.
• Excellent communication with staff and customers.
• Proven leadership skills to direct department staff and train associates.

Responsibilities

• Oversee Grocery Department staff hiring, training and development.
• Provide ongoing performance feedback and conduct regular appraisals.
• Manage daily labor and scheduling to meet productivity goals.
• Lead store operations in alignment with Food Lion values and strategy.
• Contribute to budgeted sales and financial results for the department.
• Deliver outstanding customer service and create a positive shopping experience.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Leadership

Multi-tasking

Education

High school diploma or equivalent

Food Safety Manager certification

Job description

Food Lion is seeking a Grocery Department Manager to lead the department, hire and train staff, and drive sales and customer satisfaction. You will manage scheduling, coaching, and performance reviews, while ensuring food safety, sanitation and store standards.

The role emphasizes strong leadership, effective communication with teammates, and delivering a positive shopping experience aligned with the company's guiding principles and strategy.