Grocery Department Lead — Elevate Customer Experience

Meijer Inc.; Lockport (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Development programs for advancement

Medical/dental/vision

And more!

Job summary

Meijer Inc. in Lockport, IL is hiring for a store-wide leadership role overseeing operations, processes, and the daily floor. You will plan, guide, and empower team members to deliver exceptional customer experiences and meet department goals.

You will mentor staff, schedule shifts, ensure product rotation and food safety compliance, handle cash, and lead by example to strengthen the Meijer culture of diversity, equity, and inclusion.

Qualifications

• Passion for customer service with total engagement.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to influence others.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Commitment to fostering an inclusive environment.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Leadership

Communication

Mentoring

Job description

Meijer Inc. in Lockport, IL is hiring for a store-wide leadership role overseeing operations, processes, and the daily floor. You will plan, guide, and empower team members to deliver exceptional customer experiences and meet department goals.

You will mentor staff, schedule shifts, ensure product rotation and food safety compliance, handle cash, and lead by example to strengthen the Meijer culture of diversity, equity, and inclusion.