Grocery Team Lead: Elevate Customer Experience

Meijer Inc.; Milford (OH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Meijer Rewards

Job summary

Meijer Inc. is seeking a department team member to engage customers, manage daily tasks, and coach teammates for exceptional service and sales goals. The role includes scheduling, product rotation, and adherence to safety standards to maintain store excellence.

You will guide associates, support training, and contribute to a positive, inclusive team environment while delivering a consistent customer experience across the department.

Qualifications

• Passion for customer service with engagement that creates a positive shopping experience.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Creative thinking and ability to influence others.
• Ability to build rapport and teamwork to achieve goals.
• Commitment to diversity, equity, and inclusion in the store environment.

Responsibilities

• Engage peers to provide a top-notch checkout and shopping experience.
• Communicate with team members and assign daily work tasks.
• Mentor and coach teammates to meet customer service and sales goals.
• Train new team members and cross-train high-potential talent.
• Assist in scheduling to improve service, sales, and profitability.
• Ensure product freshness with proper rotation and dating policies.
• Maintain food safety standards and safe working practices.
• Lead ordering, receiving, stocking, pricing, and display where applicable.
• Support Meijer culture emphasizing diversity and inclusion.

Skills

Customer service mindset

Communication skills

Retail experience

Team leadership

Influencing others

Problem-solving

Job description

Meijer Inc. is seeking a department team member to engage customers, manage daily tasks, and coach teammates for exceptional service and sales goals. The role includes scheduling, product rotation, and adherence to safety standards to maintain store excellence.

You will guide associates, support training, and contribute to a positive, inclusive team environment while delivering a consistent customer experience across the department.