Grievance Coordinator, Step III: Case & Calendar

City of New York; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

The City of New York seeks a Step III Grievance Coordinator for the Office of Labor Relations to manage a high-volume caseload and schedule grievances. You will coordinate the Step III conference calendar, liaise with union and agency representatives, and maintain case files to ensure timely handling.

Reporting to the Chief Review Officer, you will prepare reports, monitor calendar activity, and support staff in developing efficient office procedures while advancing fair grievance resolution for

Qualifications

• Bachelor's degree and two years of community work or related duties.
• High school diploma with six years of related experience.
• Equivalent combination with at least one year of qualifying experience.

Responsibilities

• Intakes, reviews, updates, and maintains grievance files and file logs.
• Coordinates the flow of grievance documents and communicates case status.
• Prepares statistical and narrative reports related to Step III grievances.
• May supervise subordinate staff and assist in office procedures.

Skills

Written communication

Oral communication

Excel

Office apps

Time management

Organizational skills

Multitasking

Education

Bachelor's degree + 2 years

High school diploma + 6 years

Equivalent combination +1 year

Tools

Case management software

Microsoft Excel

Virtual meeting software

Legal case management programs

Job description

The City of New York seeks a Step III Grievance Coordinator for the Office of Labor Relations to manage a high-volume caseload and schedule grievances. You will coordinate the Step III conference calendar, liaise with union and agency representatives, and maintain case files to ensure timely handling.

Reporting to the Chief Review Officer, you will prepare reports, monitor calendar activity, and support staff in developing efficient office procedures while advancing fair grievance resolution for