Step III Grievance Coordinator — Case Management Expert

City of New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of New York, Office of Labor Relations, seeks a Community Coordinator to manage Step III grievance casework, intake, and docket scheduling for a high-volume calendar. You will liaise with union and agency representatives, maintain files, and prepare routine reports.

Proficiency with case management software and Excel is required; supervision of staff may be involved as part of duties and office procedures will be developed.

Qualifications

• A bachelor's degree with two years of experience in community work or related duties.
• High school graduation or equivalent with six years of related experience.
• Education or experience equivalent to the above with at least one year of related experience.

Responsibilities

• Intakes, reviews, updates, and maintains grievance files and logs; coordinates movement of cases.
• Communicates with union representatives, agency representatives, and City employees regarding case status.
• Uses case management software, Excel, and calendaring systems to docket grievances and schedule Step III conferences.
• Prepares statistical and narrative reports related to Step III grievances.
• May supervise subordinate staff and assist in developing office procedures.

Skills

Case management

Communication

Teamwork

Education

Bachelor's degree + 2 years experience

High school diploma + 6 years experience

Equivalent combination acceptable

Job description

The City of New York, Office of Labor Relations, seeks a Community Coordinator to manage Step III grievance casework, intake, and docket scheduling for a high-volume calendar. You will liaise with union and agency representatives, maintain files, and prepare routine reports.

Proficiency with case management software and Excel is required; supervision of staff may be involved as part of duties and office procedures will be developed.