Step III Grievance Coordinator

City of New York; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

The City of New York seeks a Step III Grievance Coordinator for the Office of Labor Relations to manage a high-volume caseload and schedule grievances. You will coordinate the Step III conference calendar, liaise with union and agency representatives, and maintain case files to ensure timely handling.

Reporting to the Chief Review Officer, you will prepare reports, monitor calendar activity, and support staff in developing efficient office procedures while advancing fair grievance resolution for

Qualifications

• Bachelor's degree and two years of community work or related duties.
• High school diploma with six years of related experience.
• Equivalent combination with at least one year of qualifying experience.

Responsibilities

• Intakes, reviews, updates, and maintains grievance files and file logs.
• Coordinates the flow of grievance documents and communicates case status.
• Prepares statistical and narrative reports related to Step III grievances.
• May supervise subordinate staff and assist in office procedures.

Skills

Written communication

Oral communication

Excel

Office apps

Time management

Organizational skills

Multitasking

Education

Bachelor's degree + 2 years

High school diploma + 6 years

Equivalent combination +1 year

Tools

Case management software

Microsoft Excel

Virtual meeting software

Legal case management programs

Job description

The Office of Labor Relations (OLR) represents the mayor in the conduct of all labor relations between the City of New York and labor unions representing employees of the City. The Commissioner also serves on behalf of the Mayor as the City’s liaison with labor and management in the private sector. The office is authorized by Executive Order 38 (February 7, 1967), amended by Executive Order 13 (July 24, 1990).

Additionally, OLR administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, Work Well NYC, Tax Favored Benefits & Citywide Programs including the Deferred Compensation Plan. Further, OLR serves as a resource to agencies with regard to workforce labor issues and works with the Municipal Labor Committee (MLC) to pursue innovations in a variety of areas, particularly regarding City health insurance programs. The staff at OLR assist their fellow agencies in handling personnel and payroll issues, conducting labor-management meetings, representing the City at representation hearings, and handling all employee grievances and arbitration matters while also negotiating collective bargaining agreements with the City's 149 bargaining units.

Further, OLR administers procedures resulting from the negotiation of collective bargaining agreements, including the step grievance process. OLR’s Step III Grievance Division seeks a Coordinator to manage a high-volume caseload and grievance calendar/docket. Reporting to the Chief Review Officer, the Step III Grievance Coordinator will perform case management responsibilities related to Step III grievance filings.

Duties and Responsibilities Will Include

• Intakes, reviews, updates, and maintains grievance files and file logs; monitors the movement of cases and coordinates the flow of grievance documents.
• Communicates with union representatives, agency representatives, and City employees regarding grievance case status.
• Utilizing case management software, Microsoft Excel, virtual meeting software, and other computerized calendaring systems, dockets grievances and maintains the Step III conference calendar. Coordinates availability of parties and review officers to appear at Step III conferences.
• Prepares statistical and narrative reports related to Step III grievances.
• May supervise subordinate staff and assist in the development of office procedures.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Demonstrable interest in municipal labor relations and civil service. - Excellent written and oral communication skills. - Proficiency utilizing Microsoft Office and other computer applications, including Excel, virtual meeting software, and legal case management programs. - Self-motivated, with ability to multitask in a deadline-oriented environment. - Strong attention to detail and accuracy in handling documents. - Excellent organizational skills and ability to independently and efficiently prioritize tasks. - Preference will be given to candidates with prior experience working in a law office environment and managing a law firm or court calendar/docket.
• NOTE: - Probationary Period - Appointments to this position are subject to a minimum probationary period of six months.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $62,868.00 – $72,298.00